Infusionsoft is an advanced CRM solution that offers an integrated sales and marketing platform. Its main features include email marketing, contact and data management, customer profiling and lead scoring functions that are all designed to help users easily manage their business leads. We compiled Infusionsoft reviews from around the web and found that it has generally positive ratings. We also compared the most common pricing options for small businesses.
- Summary of Reviews
- Useful Resources
- Overview Video
- Popular Integrations
- Top Alternatives
- User Reviews
Summary of Infusionsoft User Reviews
What Infusionsoft does well:
Users who recommend Infusionsoft said that they like the all-in-one functionality of the software which enables them to manage their email marketing activities, customer profiles, sales, and support in one platform. Users also noted that Infusionsoft continuously improves the program and has a reliable customer support team.
What Infusionsoft does not do well:
Users who gave Infusionsoft negative reviews said that there’s a steep learning curve when using Infusionsoft for the first time as compared to other CRM solutions. Users also mentioned experiencing occasional glitches when using the program.
Most Helpful Positive User Review
“Infusionsoft does Sales Process and Pipeline Management very well. We are able to customize the specific stages that each potential client is in, attach several tags to allow for easier tracking, and set up automatic touch points throughout the sales process.”
– Will Martin
Most Helpful Negative User Review
“It can be expensive and pretty confusing to get started using Infusionsoft. Some possible UX tweaks can be done to make it more user-friendly — but with a complex tool such as Infusionsoft, it’s inherent to the software.”
– Brandon Marcum
Infusionsoft’s subscription options start at $99 per month with a 500 contact allocation. Their highest priced plan is at $399 per month with a 100,000 contact allocation. All plans include Contact Management and Marketing Automation.
|Number of Contacts|
At the time of this writing, they are offering a 30% discount on all plans for the first 3 months, and are offering their new user onboarding package at $249, which is normally priced at $1,999.
Users can also opt to upgrade their plans to include features such as overall Sales Pipeline Management and Ecommerce function. Additional costs vary per plan based on the chosen number of users.
Infusionsoft CRM Features
Check out the list below of Infusionsoft’s features.
- Lead Management: Enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
- Contact Management: Lets users organize a directory of all their business contacts including their profile and contact information.
- Marketing Automation: Allows users to perform and automate repetitive tasks related to marketing such as sending email newsletters and managing social media.
- Ecommerce Function: Enables users to do ecommerce tasks such as managing product inventory, communicating with customers, and processing orders.
- Sales Forecasting: Lets the user predict sales growth within an identified timeframe based on their average business performance.
- Mobile Access: Allows users to manage their CRM functions on the go using their smartphones.
Useful Infusionsoft CRM Resources
What is CRM Software? — In this guide we answer questions surrounding CRM software such as what it does, who needs it, how a CRM works, and how/if it can help your small business.
Best Small Business CRM Software — Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compare Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
15 Ways to Improve Sales Performance — Sales performance is simply how efficient and effective your sales team is at generating sales revenue. In this guide, we included why it is important to use your small business sales CRM properly.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Infusionsoft CRM Overview Video
This video provides an overall background on what Infusionsoft can do to help businesses improve customer relations and increase their sales.
When choosing a CRM, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Infusionsoft’s popular integrations: