InGenius is an enterprise phone and customer relationship management (CRM) integration software for contact centers. Its features include interactive voice response (IVR) integration, automated call logging, click-to-dial, and more. In this article, we cover InGenius reviews and pricing. Ready to get started? Request a demo.
InGenius pricing is not readily available on its website. However, according to a third-party site, prices start at $32 per user per month (on an annual subscription) and with a minimum of 10 users. Interested users may contact InGenius’ sales team directly for more information.
Ready to get started with InGenius? Request a demo.
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Summary of Positive InGenius Reviews
As of the date this article was written (Aug. 29, 2019), there are few up-to-date positive InGenius reviews available online. However, some users commended specific features such as seamless integration with CRM programs, click-to-call option, as well as its helpful customer support team.
Summary of Negative InGenius Reviews
There are no up-to-date negative InGenius reviews as of this writing. If you are a past or current InGenius customer, leave a review to help other business owners who are deciding whether or not to use the product.
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Check out the list below of some of InGenius’ features:
- IVR integration
- Data pop-up
- Automated call logging
- Intelligent dialing
- Call and performance reports
- And more
Can InGenius help agents become more efficient in handling calls?
Yes. With its Screen Pop feature, InGenius provides agents with the customer’s information even before the call begins. Based on the caller ID and inputted customer information in the IVR system, Screen Pop enables agents to provide a personalized customer experience.
Can users calculate exactly how InGenius can help improve their business?
Yes. InGenius has a return on investment (ROI) calculator that provides a customized savings assessment by computing for the following: average number of calls per day, average call handle time, agent time spent on calls in one shift, and agent salary per hour.
Here is a list of some of InGenius’ popular integrations: