Intercom is a help desk application that allows users to interact with potential customers and existing clients within the Intercom App via website, email, or social media. This customer messaging platform helps sales, marketing, and support teams communicate seamlessly with customers. We compiled Intercom user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
Summary of User Reviews
What Intercom does well
Users who gave Intercom a positive review said that they like that the software allows them to target certain groups and that its pop-up chat feature has made their sales way greater than they’ve ever had before.
What Intercom does not do well
Users who gave Intercom a negative review said that although they find it really helpful, it seems quite expensive compared to other similar software.
Most Helpful Positive User Review
One user who gave Intercom a positive review on GetApp said that Intercom is a great option to communicate with users in-app. He also added that the ability to create auto-messages based on rules and filters is excellent.
Most Helpful Negative User Review
One user who left a review of Intercom on GetApp said that it’s user interface can be a bit confusing and that sometimes, it doesn’t refresh automatically to display new messages. She also mentioned that the price seems a bit high for its feature sets.
Intercom has pricing for individual products and for recommended packages. Their individual products are Messages (starts at $53/month), Inbox (starts at $53/month), and Articles ($49/month). For their recommended packages, they have Capture & Convert Leads (starts at $106/month), Onboard & Engage Customers (starts at $53/month), and Support & Retain Customers (starts at $102/month).
|Capture & Convert Leads|
|Onboard & Engage Customers|
|Support & Retain Customers|
Users also have the option to subscribe to all of Intercom’s products from $155 to $181/month. If you’re at the early stages of your business, you can be eligible to get all of the products for just $49/month. Just contact their support team for more information.
Check out the list below of some of Intercom’s features.
- In-app messaging
- Operator bot
- Intercom for mobile
- iOS and android apps
Helpful Help Desk Software Resources
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How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
7 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
How do I sign up for the free trial version of Intercom?
Go to the homepage of Intercom, enter your email address, then hit the Get Started button. Select the Intercom product you want to try and enter your credit card details to start using the 14-day free trial for each product. You will not be charged if you cancel before the trial period expires.
What types of support does intercom provide?
Intercom Overview Video
This video provides an overall background on how Intercom can help businesses get things done fast and accelerate their business’ growth through improved customer support.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Intercom’s popular integrations:
- Campaign Monitor
- And more…