Intouch Insight offers a suite of services for managing customer experience, creating customer satisfaction surveys, deploying audit, and more. Its customer experience management platform, called LiaCX, enables users to collect real-time feedback and insights from surveys and websites to help business owners achieve better results. In this article, we cover user reviews. Ready to try Intouch Insight? Get a free trial.
What Intouch Insight Does Well
Users who gave Intouch Insight a positive review said that its platform is easy to use. Others mentioned that their customer support team is very helpful and responsive.
One user who left a positive review of Intouch Insight on Capterra commended its support team for their great client service. He added that the team’s response time is very quick and that they generally go above and beyond their duties to help customers.
What Intouch Insight Does Not Do Well
As of the date this article was written (01/22/19), there are not a lot of up-to-date negative Intouch Insight reviews online. If you are a past or current Intouch Insight customer, leave a review to help other business owners who are deciding whether or not to use the service.
Intouch Insight Pricing
Intouch Insight does not publish its pricing on its website. However, applications similar to it have prices that range from $5 to $200+/user per month, depending on the features included. Interested users may request a customized quotation by contacting their sales team.
Ready to try Intouch Insight? Get a free trial.
Top Customer Service Software 2019
Intouch Insight Features and Services
Check out the list below of some of Intouch Insight’s features and services:
- Analytics and Reporting Tools
- Case Management Tools with Automated Workflows
- Customizable Dashboards with Drag-and-Drop Functionality
- Customer Experience (CX) Action Campaigns
- Customer Satisfaction Surveys
- Mystery Shopping Services
- Audit Solutions
Intouch Insight FAQ
Does Intouch Insight offer a money-back guarantee?
Can I use Intouch Insight to monitor my brand’s reputation across social media sites?
Here is a list of some of Intouch Insight’s popular integrations:
Intouch Insight Alternatives
Disclaimer: The following information was provided by Intouch Insight and does not necessarily reflect the views of FitSmallBusiness.com.
What is Intouch Insight?
Intouch Insight is a customer experience management company. Intouch Insight’s powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards that allow everyone in the organization to view the data points that are relevant to them. Leading-edge analytics give rich insights, and automated case management tools help rescue unhappy customers. Patent-pending Action Campaign™ technology helps organizations proactively drive CX improvements across all locations, and measure the impact of actions on their business metrics in real-time.
News & Activity
Intouch prides itself on having a very high rate of customer satisfaction rating, with a 97% customer retention rate.
- Intouch Insight Wins Major Contract with Large U.S. Vaping Manufacturer
- Intouch Insight Adds Internet of Things (IoT) Capabilities to Its CX Solutions
Intouch offers full training and support including:
- Documentation/web portal
- Exclusive customer webinars
- Live phone support
- In person support
The platform makes it easy for organizations to collect, analyze, and action customer feedback from a multitude of sources including post-transactional surveys, website, email, SMS, social media, online reviews, call center and more.
Out-of-the-box integrations seamlessly combine feedback with data from any source such as CRM, POS, IoT sensors, mystery shopping, and financials to provide a full 360-view of customer experience (CX) and overall business performance.
The Intouch platform includes unlimited role-based dashboards and customer journey map dashboards, which can be easily customized. The platform’s robust reporting engine is powered by artificial intelligence (AI) and includes text analytics, predictive analytics, and sentiment analysis on text, audio, and video, as well as image mining.
Intouch is the only CX platform with built-in functionality for taking both reactive and proactive action to improve your customer experience. Automated case management tools for responding to feedback and closing the loop with customers, as well as patent-pending Action Campaign™ technology that helps businesses to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics.