Intouch Insight offers a suite of services for managing client experiences, creating surveys, and more. Its customer experience management platform, called LiaCX, enables users to collect feedback and insights to help business owners achieve better results. Here, we cover Intouch Insight reviews and pricing. Ready to get started? Try it for free.
Intouch Insight Pricing
Intouch Insight does not publish its pricing on its website. However, applications similar to it have prices that range from $20 to $300+ per month, depending on the features included. Those interested may contact its sales team to obtain the latest Intouch Insight pricing information.
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Summary of Positive Intouch Insight Reviews
As of the date this article was written (Sept. 2, 2019), there are not a lot of up-to-date positive Intouch Insight reviews available online. However, some users noted that its platform is user-friendly and that its support team is very helpful.
Summary of Negative Intouch Insight Reviews
There are very few up-to-date negative Intouch Insight reviews available online. If you are a past or current Intouch Insight customer, leave a review to help others who are deciding whether or not to use the software.
Intouch Insight Features
Check out the list below of some of Intouch Insight’s features:
- Analytics and reporting tools
- Audit solutions
- Case management and action campaigns
- Customer journey map dashboards
- Customer satisfaction surveys and mobile forms
- Mystery shopping services
- And more
Intouch Insight FAQs
Does Intouch Insight offer a money-back guarantee?
Yes, it does. Intouch Insight has a 90-day money-back guarantee wherein it will refund the remainder of the new user’s subscription—excluding the cost of implementation, integrations, and other utilized subscription services.
Can Intouch Insight collect client feedback across channels?
Yes, it can. Intouch Insight claims that its customer experience platform can collect feedback from different channels such as emails, social media, surveys, websites, and more.
Here is a list of some of Intouch Insight’s popular integrations:
Intouch Insight Alternatives
Have you read these Intouch Insight reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Intouch Insight competitors.
5 out of 5 stars
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4.4 out of 5 stars
Disclaimer: The following information was provided by Intouch Insight and does not necessarily reflect the views of FitSmallBusiness.com.
What is Intouch Insight?
Intouch Insight is a customer experience management company. Intouch Insight’s powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards that allow everyone in the organization to view the data points that are relevant to them. Leading-edge analytics give rich insights, and automated case management tools help rescue unhappy customers. Patent-pending Action Campaign™ technology helps organizations proactively drive CX improvements across all locations, and measure the impact of actions on their business metrics in real-time.
News & Activity
Intouch prides itself on having a very high rate of customer satisfaction rating, with a 97% customer retention rate.
- Intouch Insight Wins Major Contract with Large U.S. Vaping Manufacturer
- Intouch Insight Adds Internet of Things (IoT) Capabilities to Its CX Solutions
Intouch offers full training and support including:
- Documentation/web portal
- Exclusive customer webinars
- Live phone support
- In person support
The platform makes it easy for organizations to collect, analyze, and action customer feedback from a multitude of sources including post-transactional surveys, website, email, SMS, social media, online reviews, call center and more.
Out-of-the-box integrations seamlessly combine feedback with data from any source such as CRM, POS, IoT sensors, mystery shopping, and financials to provide a full 360-view of customer experience (CX) and overall business performance.
The Intouch platform includes unlimited role-based dashboards and customer journey map dashboards, which can be easily customized. The platform’s robust reporting engine is powered by artificial intelligence (AI) and includes text analytics, predictive analytics, and sentiment analysis on text, audio, and video, as well as image mining.
Intouch is the only CX platform with built-in functionality for taking both reactive and proactive action to improve your customer experience. Automated case management tools for responding to feedback and closing the loop with customers, as well as patent-pending Action Campaign™ technology that helps businesses to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics.