iPayment is a merchant services provider that allows small business owners to accept payments from their clients/customers through credit card terminals, mobile credit card processing, POS systems, and check processing. We compiled iPayment reviews from our own website plus looked at user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
iPayment Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews and determined that iPayment has generally negative ratings. Here’s what we found:
What iPayment does well:
There are very few positive reviews for iPayment. Users who gave iPayment a positive review said that the company’s customer support was helpful in assisting them with issues they encountered with clients complaining about charges.
What iPayment does not do well:
Users who gave iPayment a negative review said that they were charged hidden and unexplained fees. A lot of complaints also mentioned that their money was withheld without a valid reason.
Most Helpful Positive User Review
One user who gave iPayment a positive review on Better Business Bureau said that the company’s tech support personnel helped him avoid a possible account closure after receiving a charge dispute from a customer and getting flagged by iPayment’s risk management.
Most Helpful Negative User Review
“I had an account with iPayment for years and looking back at it now I can see I was lied to very bluntly. They are not a low fee merchant service provider as they like to advertise themselves as. Take a close look at your $8.00 monthly statement and you’ll see some unexplained fee buried under the “miscellaneous fee” category. If you call them about that, you get that baloney pre-canned script which tells you nothing about what those fees really are all about. They just take advantage of businesses with their deceptive practices.”
Other iPayment User Reviews from Around the Web
Here are a few other resources for finding helpful iPayment customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of June 28, 2017|
iPayment‘s pricing and rates are not published on their website, but based on information collected from Expert Market, Card Payment Options, and Merchant Maverick, iPayment charges fees that range from 1.11% – 2% based on the type of transaction, plus other miscellaneous fees.
|Admin Fees||$25 monthly minimum fee|
$9.95/ month for gateway payment
|Cancellation Fee||Ranging from $200 to $350|
|Contract Type||3 years|
|PCI Compliance Fee||$100 annually|
|PCI non-compliance Fee||$30 monthly|
Card Payment Options also mentioned that iPayment’s contract terms and fees depend on a couple of factors like the industry type, the average amount of monthly payments to be processed, and the ISO (or agent) setting up the merchant account.
For more information on how credit card processing fees work, read our guide.