iService is a help desk software that allows users to automatically organize and route emails and chat questions to the right customer service agents. Its features include email management, web chat, self-service portal, knowledge base, and more. In this article, we compared its available pricing options.
Summary of User Reviews
As of the date this article was written (07/24/2018), there are no user reviews of iService online. If you are a past or current iService customer, leave a review to help other small business owners that are deciding whether or not to use the software.
iService does not publish its pricing on its website, but services from similar providers have an average monthly cost of $74.01. Those with basic functionalities can range from $1-$49/month, while the extensive ones can cost $100-$149/month.
Check out the list below of some of iService’s features.
- Email Response
- Knowledge Base
- Email Marketing
- Contact Management
- Business Intelligence
- Integrated Forms
- iService Mobile
- iService Chat
Helpful Help Desk Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat – We looked at the live chat software leaders and up-and-comers in the field and reviewed Zendesk Chat (formally Zopim), LiveChat, and Pure Chat. Read this guide for our comparison and review of these three options, as well as our top recommendations.
How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to set up and manage your own helpdesk, and how to choose the right helpdesk software for your business.
7 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Does iService provide a demo?
Yes. Interested users can request for a live demo.
What apps does iService integrate with?
There is no information available on their website. Contact them thru their iService-powered form for details.
iService Overview Video
This video shows a short overview of how iService can help businesses manage online customer support to get the metrics they need to understand their service performance levels.