iService is a help desk software that allows users to automatically organize and route emails and chat questions to the right customer service agents. Its features include email management, web chat, self-service portal, knowledge base, and more. In this article, we cover iService reviews and pricing. Ready to get started? Request a demo.
iService pricing isn’t readily available on its website. However, services from similar providers have an average monthly cost of $40. Those with basic functionalities can range from $0-$30/month, while extensive ones can cost $150-$300/month.
Ready to get started with iService? Request a demo.
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Summary of iService Reviews
As of the date this article was written (September 12, 2019), there are no iService reviews online. If you are a past or current iService customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of iService’s features:
- Email response
- Knowledge base
- Email marketing
- Contact management
- Business intelligence
- Integrated forms
- iService mobile and chat
- And more
Can iService users delete or reassign mailboxes?
No. iService does not currently allow the deletion of mailboxes. This is because they are tied to many objects within the database and various limitations are needed to ensure data consistency. However, mailboxes can be moved to another segment or user.
Does iService offer different levels of user access?
Yes. There are two levels of security within the iService application: Segment access and Screen access. Segment access is assigned to agents by the administrator. It determines which business segments the agent can view. Screen access is based on predefined user types that include the end users (customers), customer service representatives (CSRs), and their managers (administrators).