Issuetrak is a help desk software for managing issues, complaints, help desk tickets, customer support requests, and tasks, all in one platform. Its key features include multichannel submission, customizable forms and fields, knowledge base, automation, and more. In this article, we cover Issuetrak reviews and pricing. Ready to get started? Request a demo.
Issuetrak pricing is customized, and is therefore not readily available on its website. However, according to a third-party website, pricing ranges from $59 to $100 per agent, per month. Only agents (users who can have any level of permission) need licenses. End users are free (and unlimited) and don’t require licenses.
Issuetrak has a Maintenance Plus package that provides self-hosted customers with technical support and access to software updates. This package is required for each customer’s first year and costs 20% of the total licensing fee.
Issuetrak also offers add-on features, such as Active Directory integration, Asset Management, Web Surveys, and more. Interested users may contact its sales team directly to inquire.
Ready to get started with Issuetrak? Request a demo.
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Summary of Positive Issuetrak Reviews
Users who gave positive Issuetrak reviews said the software makes raising and issuing tickets easier and faster across multiple channels. They also appreciate the knowledge base and recurring request features. Excellent customer support was also cited.
One user who gave Issuetrak a positive review on Capterra noted that the software operates seamlessly with its default settings and yet also offers many customizations. He added that reporting and workflows are very intuitive. He commended its support team as well, noting that they are the standard on how support teams should treat their customers.
Summary of Negative Issuetrak Reviews
As of the date this article was written (September 13, 2019), there are very few negative Issuetrak reviews online. A few of them said the software has a steep learning curve and wished for user interface layout improvements. It is notable, however, that most users are happy with the software in general.
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Check out the list below of some of Issuetrak’s features:
- Multichannel submission
- Customizable forms and fields
- Attachments, tasks, and checklists
- Reports and dashboards
- Auto-assignment and notifications
- Business rules and automation
- Knowledge base
- And more
How does Issuetrak handle data security?
Issuetrak includes backup recovery in all tiers, as well as Secure Sockets Layer (SSL) encryption. It has a built-in host of other security measures to address common vulnerabilities that covers physical security, environment continuity, data and system monitoring, and more.
Does Issuetrak offer hosting options?
Yes. Users can choose Issuetrak Cloud hosting or install the Issuetrak application on their servers. They can also choose to lease or purchase with the On-Premises option.