Issuetrak is a help desk software that allows users to streamline their resolution process. It’s a comprehensive solution for managing day-to-day business operations, issue tracking, customer support, and workflow. We compiled Issuetrak user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
Summary of User Reviews
What Issuetrak does well
Users who gave Issuetrak a positive review like that they can access it either through the cloud or through their local network.
What Issuetrak does not do well
Users who gave Issuetrak a negative review said that the software is not fully compatible with the Google Chrome web browser and that they encounter glitches sometimes.
Most Helpful Positive User Review
One user who gave Issuetrak a positive review on Capterra likes that the software enables her team to accept and resolve tickets via web forms, mobile phones, emails, or web portal. She also said that Issuetrak is highly customizable with an easy-to-navigate user interface.
Most Helpful Negative User Review
There are very few recent negative reviews about Issuetrak, and most users are happy with the software in general. However, one user who left a review of the app on G2 Crowd said that they sometimes experience a few hiccups with the platform, like email notifications not getting sent. It is notable, however, that he is satisfied with Issuetrak overall.
Issuetrak has two model plans: Team ($23/user/month) and Support ($71/user/month). The Team plan typically reflects a workflow or internal operations issue resolution scenario. The Support plan is ideal for organizations that provide assistance to customers and end-users.
Check out the list below of some of Issuetrak’s features.
- Custom forms
- Knowledge base
- Service Level Agreements
- Alerts + notifications
- Mobile access
Helpful Help Desk Software Resources
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How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to setup and manage your own helpdesk, and how to choose the right helpdesk software for your business.
7 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Can I try Issuetrak before I decide to subscribe?
Yes. Interested users can test drive the software, and get a free demo by signing up here.
What if I want to change my plan?
Users can upgrade their plan whenever they need to, but they can only downgrade at the end of the contract term.
Issuetrak Overview Video
This video provides an overview on how Issuetrak can help businesses improve issue resolution & business process management and deliver customer satisfaction.