Jimdo is a website builder that offers website templates that can easily be edited without any coding knowledge necessary. We compiled Jimdo reviews from our own website plus looked at user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of the other three top website builders, read our buyer’s guide.
Jimdo Customer Reviews
Summary of Jimdo Reviews
We scoured hundreds of reviews and found that Jimdo has mixed ratings. Here’s what we found:
What Jimdo does well:
People who gave Jimdo a positive review liked how easy it was to work with even with very little html/css knowledge.
What Jimdo does not do well:
The negative reviewers found that the limited and slow customer support was a big hurdle in being fully satisfied with Jimdo’s services.
Most Helpful Positive User Review
“I’m really enjoying using it. To get the best out of it it helps if you know a little CSS and HTML but even without that it’s a great site. I’ve been using wordpress for years and I’m finding this much easier. It is a shame it doesn’t have it’s own media storage as that means a little more messing, but I’m still finding it a pleasure to use.”
— Dante Harker
Most Helpful Negative User Review
“Horrible experience. No support option and because they have “support agents” all over the world you have to wait until they are available in their own local business hours. We fell into jimdo as part of a business, marketing and promotion plan and cannot wait to change providers. This is a clear example of the high cost of a cheap service.”
— Pablo Covarrubias
Other Jimdo Reviews From Users Around the Web
Here are a few other resources for finding helpful Jimdo reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|Review Website||Average Rating||Number of Reviews||Quality of Reviews|
|Merchant Maverick||4 out of 5||Staff Review +|
2 User Reviews
|G2 Crowd||3.3 out of 5||2 reviews||Good|
*Average rating as of date article was written: April 21, 2017
How We Determined Quality of User Review Websites
- Merchant Maverick has a very detailed and informative staff review.
- G2 Crowd has verified reviews from actual users of the product.
$0 / month
$7.50 / month
$20 / month
500 MB Storage
5 GB Storage
(1 email account only)
(Up to 20 email accounts)
Basic Online Store
(Up to 15 products)
Complete Online Store
|Online Payment Processing|
Paypal or Stripe
|Sales Transaction Fee (outside of credit card processing fees)||
(Paypal and Stripe have their respective charges, but Jimdo will not charge for any transactions)
Live chat, support center
Live chat, support center, basic email support
(Responds within 2 days)
Live chat, support center, priority email support
(Responds within hours)
The three available plans from Jimdo are very distinct. It jumps significantly from JimdoFree to JimdoPro, and again from there to JimdoBusiness. The clearest difference can be seen in its eCommerce capabilities, with an extreme difference of no products, to only 15 products, and then to an unlimited number of products. They have very limited payment processing options, with the only available options being Paypal (for both JimdoPro and JimdoBusiness) and Stripe (JimdoBusiness only).
Of the website builders we’ve reviewed so far, Jimdo probably has the most limited customer support we’ve seen. They have a detailed support center and FAQ page that they insist you go through first before submitting a request for a live chat or sending an email. There is no phone support, and priority email support is only available in the JimdoBusiness plan.
Best Pricing Option for Small Business Owners
Jimdo is quite affordable compared to other paid website builders. However, the features, integrations and customer support they offer leaves a lot to be desired. If you have very little content needed on your website, JimdoFree is a great option. Otherwise, we suggest looking at other website builders for better options.