Jira Software is a project management software suited for businesses in the software development industry. It excels in bug/issue tracking, and users can use it over the cloud or host it on their own server. We compiled reviews from around the web and found that Jira Software has mostly positive ratings. We also compared the most popular pricing options for small business owners.
Jira Software Customer Reviews
Ease of Use: Good
Customer Service: Good
Summary of Jira Software Reviews
What Jira Software does well:
Users who gave Jira Software a positive review say it’s great that it caters specifically to software development teams. A lot of their issues get dealt with efficiently.
What Jira Software does not do well:
There weren’t a lot of negative reviews about Jira Software, but some users mentioned that although the software is flexible and robust, the comprehensive features can seem complicated to use.
Most Helpful Positive User Review
A positive reviewer from the site Software Advice said that the software offers a great dashboard, clear status updates, and accurate metrics. He shared that it makes logging a bug or defect very easy, and that it is highly customizable. He also mentioned that it allows him to capture the data that he needs.
Most Helpful Negative User Review
A reviewer from G2 Crowd said that it’s a double-edged sword being the ‘kitchen sink’ of project management. The number of features make the software robust, but it also requires quite a steep learning curve.
Other Jira Software Reviews From Users Around the Web
Here are a few other resources for finding helpful Jira Software reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: Sept 28, 2017|
Jira Software Pricing
Jira Software has two pricing options for their cloud-hosted services. Prices depend on the maximum number of users. There’s a plan that’s a $10 monthly flat fee for teams with up to 10 users, and another that costs $7 per month (per user) for teams with 11 to 100 users. Discounts are available for subscribers who pay annually.
|Price (Billed Monthly)|
|Identity Manager Add-on*|
|Agile Roadmap Planning|
The one-time payment option, for experienced users who prefer the self-hosted version of the software, range between $10 to $36,000 for single server deployment. This applies to businesses with users between 10 to 10,000+. For larger operations with 500 to 50,000+ users, data center deployment rates cost between $12,000 to $50,000 per year.
Other features include:
- Custom filters
- Developer tool integrations
- Customizable workflows
- Rich APIs
- Backlog prioritization
- Sprint planning
*The Identity Manager add-on is for teams that require an enhanced level of authentication. This add-on includes SAML single sign on, two-step verification, among others. SAML 2.0 support is already built-in the self-hosted data center deployment option.