JitBit is an integrated help desk and ticket management software. Its features include automation engine, mobile help desk, shared inbox, file attachments, third-party app integrations, and more. We compiled JitBit user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What JitBit does well:
Users who gave JitBit a positive review said that its ticket assigning feature is very efficient and that the app itself is easy to use and integrate. They also commend the customer support team for being friendly and for doing an excellent job.
What JitBit does not do well:
Users who gave JitBit a negative review said that the app would sometimes automatically logout a user. They also said it is difficult to share tickets with upper management because of the restrictions on ticket visibility to other groups.
Most Helpful Positive User Review
A user who left a positive review of JitBit on GetApp said that they can easily see the history of each incoming customer support email because the app automatically creates a ticket with a date or timestamp of every email. He added that the reporting features help them monitor the productivity of their technicians.
Most Helpful Negative User Review
A user who left a negative review of JitBit on G2 Crowd said that the app’s “roles system” prevents him from giving one user full access to all tickets in a category. For instance, he has to give an ordinary user a technician access so that he can read tickets from other groups.
JitBit offers two subscription types: Hosted (ranges from $29 to $249/month) and Downloaded (ranges from $1,399 to $3,399). The main differences between the plans include the server location, payment scheme, as well as access to premium features such as unlimited agents, unlimited storage for attachments, iOS and Android apps, expedited support, and more.
Hosted (housed in JitBit’s server on the cloud)
*Annual subscription must be paid upfront, and users are billed only once a year.
Downloaded (housed in a user’s own private server)
In addition to the Downloaded subscription plans, JitBit also offers a hosted (SaaS) version, priced at $24/month.
Check out the list below of some of JitBit’s features.
- Ticket Management
- Email Integration
- File Attachments
- Knowledge Base Module
- Canned Responses
- Third-Party App Integrations
- Ticket Merging
- Custom Reports
- iOS and Android Apps
- Mobile UI
- Multilingual Support
Helpful Help Desk Software Resources
How to Start & Manage a Help Desk — The Ultimate Guide — Are you planning to add a help desk tool to your business? Check out this guide to better understand what a help desk is and how you can choose the right help desk software for your needs.
Best Help Desk Software for Small Businesss in 2017 — We took a closer look at the top help desk software for small businesses. Read on to view our comparison and to get an idea on which one suits your business best.
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Does JitBit offer a free trial?
Yes. Interested users can sign up for JitBit’s 21-day free trial to test how the app’s hosted plans work.
Can I get a refund if I don’t like JitBit?
Yes. JitBit offers a 10-day money back guarantee for its base plans and a 30-day money back guarantee for its On-Premise products.
Can I cancel my JitBit subscription anytime?
Yes. Users can upgrade, downgrade, or cancel their subscription anytime. After cancellation, they can continue to use the app until the end of the paid period. However, they will not be given a refund for the remaining paid period.
JitBit Overview Video
This video provides a step-by-step tutorial on how to create a rule-based chatbot in JitBit.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of JitBit’s popular integrations: