Jive is a hosted VoIP business phone system service provider. The system features voice, call management, and call center features such as call recording, call routing, unlimited call queues, number porting, and more. We compiled reviews from our own website and from around the web and determined that Jive generally has positive ratings. We also cover the pricing options available.
Summary of Jive User Reviews
What Jive does well:
Users who gave Jive positive feedback said that the system is easy to setup, especially since the company’s customer service staff are friendly, prompt, and reliable.
What Jive does not do well:
Users who gave Jive critical feedback said that there are areas that can be improved such as the mobile app.
Most Helpful Positive User Review
“The best part is the customer service. Also the up time has been 99%. For the 3 years we have been using it I think we only got 2 interruptions in service for less than 1 hour.”
Most Helpful Negative User Review
The mobile app probably can be improved. It works just like the desktop phone but with a lot less features.
Occasionally, Jive does system updates which reboot the phones automatically. Sometimes that rebooting doesn’t happen and you notice the phone acts weird. No biggie as well, just reboot/reset by unplugging the power cord (or network cable if you have POE switch) and things will be back to normal.
— Jerry Tambayong
Jive has five plans, ranging in price from $19.95 to $29.95 per device. The more devices you purchase, the bigger the discount you get for each device. The main difference between the plans is the number of users and the price for each device. All plans have unlimited domestic minutes, unlimited extensions, and unlimited auto attendants.
You can also set up unlimited call queues, create 10-person conferences and turn on time-based routing on all plans. Jive also offers custom pricing if you have 100+ users.
- Call Analytics
- Call Monitoring
- Call Recording
- 3-Way Conferencing
- Custom Greetings
- Custom Hold Music
- Dial by Name
- Dial by Extension
- Call Routing
- Call Waiting
- Call Queues
- Call Transfers Call ID
- Advanced Ring Strategies
- And More…
- Voicemail to Email
- Virtual Fax
- Fax to Email
- Web-Basd Admin Portal
- Web-Basd User Portal
- Extension Dialing
Useful Jive Resources
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Best VoIP Phone for Business 2017: Grandstream vs Cisco vs Polycom – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Grandstream vs Cisco vs Polycom to give you an idea of which VoIP phone will work best for your business needs.
Overview of Jive Video
This video explains how Jive Voice works.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Jive’s popular integrations.
- Curve Dental