Jive is a hosted VoIP business phone system service provider. It offers users with solutions for voice call management, as well as call center features like call recording, call routing, unlimited call queues, number porting, and more. We compiled Jive user reviews from our website and from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of Jive User Reviews
What Jive Does Well
Users who gave Jive a positive review said that the company’s after-sales support is reliable and efficient. They mentioned that they appreciate the consistent uptime.
What Jive Does Not Do Well
Users who gave Jive a negative review commented on the lackluster reporting feature, with some not even able to get call history for a number. They also mentioned that the mobile app needs improvement. Some users also said that navigating through the system can be confusing.
Most Helpful Positive User Review
“The best part is the customer service and the 99% uptime. In the 3 years that we’ve been using it, I think we only got 2 interruptions in service — and those interruptions were for less than 1 hour.”
Most Helpful Negative User Review
“The mobile app can be improved. It works just like the desktop phone but with a lot less features.”
Jive has a tiered monthly pricing: Tier 1 ($29.95/user), Tier 2 ($25.95/user), Tier 3 ($23.95/user), Tier 4 ($21.95/user), and Tier 5 ($19.95/user). The main difference between the plans is the number of users that can be accommodated per month, from 1 user up to 99 users.
Businesses that require more than 100 users need to contact the sales team for a custom quote.
Check out the list below of some of Jive’s features:
- Call Analytics
- 3-Way Conferencing
- Custom Hold Music
- Dial by Extension
- Voicemail to Email
- Web-Based User/Admin Portals
- Call Waiting
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done much of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers, and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does Jive offer a free trial or demo?
There was no mention of a free trial or demo on Jive’s website. However, interested users can contact their sales team to know more about the product.
What countries are Jive’s services available in?
Jive caters to the US, Canada, Mexico, and Brazil.
Jive Overview Video
This video explains how Jive Voice helps to simplify a company’s business phone setup.
When choosing a VoIP software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Jive’s popular integrations: