JustCall is a cloud-based call tracking software that enables users to make, record, monitor, and receive calls. It also provides support and sales teams with phone numbers in 58 countries. In this article, we cover user reviews and pricing. Ready to get started with JustCall? Request a demo.
What JustCall Does Well
Users who gave JustCall a positive review said that they like that it integrates well with Pipedrive (a CRM platform), which enables them to keep a record of all their voicemails and phone calls. Users also appreciate the software’s ability to sync and launch SMS messaging, which increases their conversion with proper utilization.
One user who gave JustCall a positive review on TrustRadius commended the software’s Pipedrive integration and Chrome extension that enable features such as the click-to-call functionality and power dialer. He also noted JustCall’s developers’ and support team’s impressive responsiveness.
What JustCall Does Not Do Well
Most users who gave JustCall a negative review complained about the company charging them even after canceling their subscriptions. They pointed out that they canceled due to experiencing bugs and that the specific feature that they wanted did not work.
One user who gave JustCall a negative review on Capterra said that the support team was unresponsive when he was trying to get a refund and that he was still charged after cancelation. He emphasized that even after repeated attempts, he was still unsuccessful in making the features work and found the software impossible to utilize.
JustCall has two paid pricing options: Standard (starting at $25/user/month) and Premium ($50/user/month). Both plans are exclusive of the call rates—users’ calls will be charged per minute. The main differences between the plans are the level of support, allowed integrations, and added features included.
Users who subscribe to the Standard plan with a total of 11 to 50 team members will get a 10% discount off their monthly bill. Additionally, those who subscribe to their annual plans will receive free services for one month.
Ready to get started with JustCall? Request a demo.
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Check out the list below of some of JustCall’s features:
- Call Tracking
- Call Monitoring
- Call Recording
- Call Barging
- Call Forwarding
- Call Whispering
- Call and SMS Analytics
- Call Notes andRatings
- Post-Call Surveys
- Bulk SMS Campaigns
- SMS and MMS Inbox
- SMS Automation and Triggers
- Training and Onboarding
- Voicemail Drop
- Custom Workflows
- IVR (Phone Tree/Call Menu)
- Appointment Scheduler
- Priority, Email, and Chat Support
- Auto Dialer
- API and Webhook Access
Does JustCall offer a free trial?
No, but interested users may request for a demo. Additionally, they offer a 70% discount for a user’s first month.
Can I only make a call using a desktop computer or laptop?
No. Fortunately, you can make calls using your desktop, laptop, and mobile phones. JustCall can also forward your calls to your mobile phone.
Here is a list of some of JustCall’s popular integrations:
- Agile CRM
- Help Scout
- Propserworks (now Copper)
- Google Contacts
- Google Calendar