Justworks is a PEO solution that provides small businesses with backend HR support they need to run an office such as payroll and compensation, benefits and financial compliance functions. We compiled Justworks reviews from around the web to determine what customers think about the company and compared the most common pricing options for small business owners.
For an in-depth comparison of three top PEO providers (Justworks, Insperity, TriNet), read our buyer’s guide.
Justworks Customer Reviews
Overall experience: Great
Ease of use: Great
Customer service: Great
Pricing: High
Summary of Justworks Customer Reviews
We scoured available reviews online and found that Justworks has mainly positive ratings. Here’s what we found:
What Justworks does well:
Users who recommend Justworks liked the user friendly interface which gives them a great platform to manage their employees’ needs. A lot of users also mentioned that Justworks is very transparent and doesn’t have hidden costs. Great customer support was also cited.
What Justworks does not do well:
Users who left negative reviews said that Justworks’ pricing is a little high for small businesses. Users also mentioned that they wish there were more innovative benefits included in the Plus package.
Most Helpful Positive Review
A user who left a positive comment in G2 Crowd highly recommends Justworks because of its excellent customer support. She mentioned that she can always get someone on the phone quickly and her concerns are always addressed asap. She noted that there was a time when she quickly needed a particular document and received it just 20 minutes later. Whenever her questions were about state filing requirements or vendors payment, a real agent attends to her personally on the phone. The one time that she didn’t get an answer on the same day, the customer service person emailed her to inform that they were still working on it.
Most Helpful Negative Review
A user who left a negative review in G2 Crowd said that the prices are high for a small non-profit organization. She mentioned that they are a small startup with only 4 employees, 2 of which are part-timers which resulted to Justworks’ fees being over 3% their expenditures. However, the user noted that the price is worth it as compared to other PEO providers as Justworks saves them so much time and rids them of operational headaches.
Justworks Reviews From Users Around the Web
Here are a few other resources for finding helpful Justworks reviews from customers. Currently, there’s not a lot of available reviews about the software. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| User Review Website | Average Rating | Number of Reviews | Quality of Reviews |
|---|---|---|---|
| G2 Crowd | 4.7 out of 5 | 10 | Great |
| Software Advice | 4 out of 5 | 8 | Great |
| JustApp | 4.24 out of 5 | 8 | Great |
How We Determined Quality of User Review Websites
- G2 Crowd has excellent quality reviews from verified users and asks specific questions that most respondents gave insightful answers to. The site has a lot of recent reviews as well.
- Software Advice has good quality reviews, verifies its users and implements specific review guidelines for all users. Additionally, it uses simple information segregation including pros, cons, and recommendations making reviews easy to digest. The site has a lot of recent reviews as well.
- GetApp provides great quality reviews from verified users. The site asks reviewers to leave feedback on the pros and cons of the product and asks them to rate it according to value for money, ease of use, features and customer support. The site has a lot of recent reviews as well.
Justworks Pricing
Justworks has two pricing options ranging from $39 to $79 when paid monthly or annually and depending on the size of the company. The smaller the company, the higher Justworks’ fees are per user.
Both plans include fundamental employee support requirements such as payroll processing, compliance, HR and consultation as well as contractor and vendor payments.
The main differences between the two plans are that the Plus package includes medical, dental and vision benefits, life and disability insurance, 401k plan and health and wellness perks.
Best Pricing Option for Small Business Owners
For small businesses looking for just the fundamental PEO assistance, the Basic plan is a good choice. The Plus plan is best for businesses that want to provide more employee benefits.
Small Business PEO Buyer’s Guide
Not sure if Justworks is the right small business PEO provider for you? Check out our comparison of Justworks with other two providers, Insperity and TriNet.
Christy Hopkins
As an HR consultant, I highly recommend Justworks to my clients. One of my clients who has 9 employees in Texas switched to Justworks after using a traditional health broker and their accountant for payroll… and learned that it will save them over $20,000/year in expenses while providing superior benefits to their employees. They have enjoyed the ease of use, fast customer service, and they also like the free contractor payments that are included.