Kareo is a cloud-based provider of a comprehensive and integrated set of tools for billing, electronic health records, and patient management. It features scheduling and appointment management, data tracking, charting, e-prescribing, reporting, online payment, a patient portal, and more. We compiled user reviews from around the web and determined that Kareo has a mix of positive and negative ratings. We also cover the pricing options available.
Kareo Customer Reviews
Ease of Use: Good
Customer Service: Fair
Summary of User Reviews
What Kareo does well:
Users who recommended Kareo said that it is easy to learn and use the software. Customers also like that the EHR and billing functions can be integrated.
What Kareo does not do well:
Users who gave Kareo negative feedback said that there are glitches in the system. Some of them also reported that customer service is slow to respond.
Most Helpful Positive User Review
A user who gave Kareo a positive review on G2 Crowd said that the software is easy to navigate and quite helpful, particularly the EHR and billing features. She also likes that the system has all the functionalities needed to run the operations of her clinic.
Most Helpful Negative User Review
A user who gave Kareo a negative review on Capterra reported encountering bugs and also said that the software is sometimes slow to respond. He mentioned that technical support is not prompt and that the online help system isn’t very useful because it only provides broad/non-specific answers.
Other Kareo User Reviews From Around the Web
Here are a few resources for finding helpful Kareo customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average rating as of date article was written: November 15, 2017.
There are three main plans available. Clinical and Marketing plans cost $300 per provider per month for physicians and $150 per provider per month for non-physicians. Billing plan costs range from $150 to $300 per provider per month for physicians and $75-$150 per provider per month for non-physicians.
(For Patient Engagement)
(For Practice Management)
|Price for Physicians (provider/month)|
$150 (part time)
|Price for Non-Physicians|
$75 (part time)
They also have a Managed Billing plan, and prices are available by contacting Kareo’s support.
Its EHR system under the Clinical plan features appointment management, charting, e-prescribing, E/M coding, handwriting and voice recognition, a patient portal, and more.
Kareo offers a wide range of plans for both physicians and non-physician medical professionals.