Kareo is a cloud-based provider of a comprehensive and integrated set of tools for billing, electronic health records, and patient management. It features scheduling and appointment management, data tracking, charting, e-prescribing, reporting, online payment, a patient portal, and more. We compiled user reviews from around the web and determined that Kareo has a mix of positive and negative ratings. We also cover the pricing options available.
Kareo Customer Reviews
Ease of Use: Good
Customer Service: Fair
Pricing: Good
Summary of User Reviews
What Kareo does well:
Users who recommended Kareo said that it is easy to learn and use the software. Customers also like that the EHR and billing functions can be integrated.
What Kareo does not do well:
Users who gave Kareo negative feedback said that there are glitches in the system. Some of them also reported that customer service is slow to respond.
Most Helpful Positive User Review
A user who gave Kareo a positive review on G2 Crowd said that the software is easy to navigate and quite helpful, particularly the EHR and billing features. She also likes that the system has all the functionalities needed to run the operations of her clinic.
Most Helpful Negative User Review
A user who gave Kareo a negative review on Capterra reported encountering bugs and also said that the software is sometimes slow to respond. He mentioned that technical support is not prompt and that the online help system isn’t very useful because it only provides broad/non-specific answers.
Other Kareo User Reviews From Around the Web
Here are a few resources for finding helpful Kareo customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| G2 Crowd | |||
| Capterra | |||
| Trustpilot |
*Average rating as of date article was written: November 15, 2017.
Kareo Pricing
There are three main plans available. Clinical and Marketing plans cost $300 per provider per month for physicians and $150 per provider per month for non-physicians. Billing plan costs range from $150 to $300 per provider per month for physicians and $75-$150 per provider per month for non-physicians.
(For EHR) | (For Patient Engagement) | (For Practice Management) | |
|---|---|---|---|
| Price for Physicians (provider/month) | $150 (part time) | ||
| Price for Non-Physicians (provider/month) | $75 (part time) |
They also have a Managed Billing plan, and prices are available by contacting Kareo’s support.
Its EHR system under the Clinical plan features appointment management, charting, e-prescribing, E/M coding, handwriting and voice recognition, a patient portal, and more.
Kareo offers a wide range of plans for both physicians and non-physician medical professionals.
Compare Kareo Competitors
Not sure if Kareo is the right health record management software for you? Check out our reviews of top EMR software.
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Jose Pirela
This is our third software program in 8 years in the business. This has been the most accurate, the easiest to teach and the most integrative of those we have used. It is a good value for money, and we are satisfied with the performance, we are happy to obtain this program.
Unfortunately this program has a weakness and we would like to be able to do things in all our clients (business level) and have a cleaner collection follow-up, without having to adjust things and take notes, etc.
By the time I got referrals from Software Consulting, I was primarily looking for when to start billing Medicare for a growing number of clients with Medicare coverage.
Andrea Gonzalez
This is our third software program in 6 years in the business. This has been the most accurate, the easiest to teach and the most integrative of those we have used. It is a good value for money, and we are satisfied with the performance.
We would like to be able to do things in all our clients (business level) and have a cleaner collection tracking, without having to adjust things and take notes, etc.
I have had contact with several coaches and, in general, all have been very useful and easy to access. The billing software is also configured to record payments, current balances, etc. I have not used that function yet, but it’s good to know it’s there.
Angelica Beltran
My favorite aspect of Kareo, besides the profitability, is honestly the ease of use for me and my staff. It may sound strange, but it is very visually appealing. It’s hard to look at a computer screen all day, and Kareo is not hard to see. The coloring and design are easy for the eyes and the mind.
The function of automatic publication in secondary schools, publishes a duplicate cancellation amount, creating a false credit. Meetings and claims are separate. If you want to change something in a claim, you must first find the encounter. The configuration is long, but Kareo helps a lot.
Patient statements, and some reports should be improved. For example, statements do not show what has been paid unless you individually configure it. That makes patients feel confused, upset and need more information for accounts.
Kenny Vidal
Flexible software that combines free text with templates, allowing a more individualized progress note. It is profitable for a solo professional, with the required functions of programming, billing, electronic prescription and Patient Portal.
The documentation requires many mouse clicks. The billing component is not particularly intuitive and also requires several steps to achieve what should be quite simple.
Generally I am satisfied, since I do not believe that another program at my price offers the functions and flexibility that I was looking for. This program has its peculiarities, but it is very functional. Once I am more familiar with the program, I can feel even more favorably about it.
Natalia Téllez Macías
This application is fantastic, since it has a very aesthetic and dynamic interface, which makes this App very attractive to what graphics, also highlights the good role of the technical service of the App, as well as the regular performance of the same.
However, it consumes a lot of internal memory, and has a medium level performance, since sometimes it gives certain slowdowns, so it requires a team of expectations and resources between medium and high.
We find an intermediate result what we have seen on the application so far, we are on the lookout to observe their progress through future updates, even if it has small details, it is not something that a good update does not correct.