Kareo is a cloud-based provider of a comprehensive and integrated set of tools for billing, electronic health records, and patient management. It features scheduling and appointment management, data tracking, charting, e-prescribing, reporting, online payment, a patient portal, and more. We compiled user reviews from around the web and determined that Kareo has a mix of positive and negative ratings. We also cover the pricing options available.
Kareo Customer Reviews
Ease of Use: Good
Customer Service: Fair
Pricing: Good
Summary of User Reviews
What Kareo does well:
Users who recommended Kareo said that it is easy to learn and use the software. Customers also like that the EHR and billing functions can be integrated.
What Kareo does not do well:
Users who gave Kareo negative feedback said that there are glitches in the system. Some of them also reported that customer service is slow to respond.
Most Helpful Positive User Review
A user who gave Kareo a positive review on G2 Crowd said that the software is easy to navigate and quite helpful, particularly the EHR and billing features. She also likes that the system has all the functionalities needed to run the operations of her clinic.
Most Helpful Negative User Review
A user who gave Kareo a negative review on Capterra reported encountering bugs and also said that the software is sometimes slow to respond. He mentioned that technical support is not prompt and that the online help system isn’t very useful because it only provides broad/non-specific answers.
Other Kareo User Reviews From Around the Web
Here are a few resources for finding helpful Kareo customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| G2 Crowd | |||
| Capterra | |||
| Trustpilot |
*Average rating as of date article was written: November 15, 2017.
Kareo Pricing
There are three main plans available. Clinical and Marketing plans cost $300 per provider per month for physicians and $150 per provider per month for non-physicians. Billing plan costs range from $150 to $300 per provider per month for physicians and $75-$150 per provider per month for non-physicians.
(For EHR) | (For Patient Engagement) | (For Practice Management) | |
|---|---|---|---|
| Price for Physicians (provider/month) | $150 (part time) | ||
| Price for Non-Physicians (provider/month) | $75 (part time) |
They also have a Managed Billing plan, and prices are available by contacting Kareo’s support.
Its EHR system under the Clinical plan features appointment management, charting, e-prescribing, E/M coding, handwriting and voice recognition, a patient portal, and more.
Kareo offers a wide range of plans for both physicians and non-physician medical professionals.
Compare Kareo Competitors
Not sure if Kareo is the right health record management software for you? Check out our reviews of top EMR software.
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Sage Wheeler
Lots of functionality, batch processing, good reports, cloud based accessibility, management of multiple users and accounts is very simple, good visual scales of billing performance.
Sudden price increases can cause huge problems for your business if you are a small practice. Terrible customer service for established clients (different department than for new clients). Tech support takes forever.
Potential for large price increases and that tech support is not the same people who help you get set up (who are much better).
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Sandra Durant, CMRS, CPOC
The software is one of the most user-friendly that I have ever used. Customer support is stellar!
I have not run across anything that I don’t like about Kareo.
Nothing really – I have worked with this system for over 6 years and love it!
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Terri Newton
Kareo’s product is very user friendly, easy to learn and teach. We enjoy using the product and having Kareo support available when we need them. Also having Kareo on Facebook allows us to have continual availability. Reports are great, very easy to read and follow. Reports download to Excel and can modify them as needed.
Kareo updates can be difficult at times.
I wish I had known that patient statements weren’t as automated as we would like them. Coming from another medical billing software where the patient statements were set to run automatically by date and time, it was not as labor intensive as it is with Kareo, however, we have adjusted to it.
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Linda Wilson
We are no longer with this company because we are pediatrics. It would be fine for another speciality.
Pediatrics, family accounts together.
That the transfer from one system to another was more accurate, the phone hold time was not so long, and more family practice friendly.
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Leah Morrow
The customer service is great. I have a personal customer service contact and he gets back to me right away. Sometimes they can’t solve my problem but they always try 🙂
Our practice is pretty niche and some of the features that (I’m assuming) work really well for larger treating clinics either are unnecessary or clunky for our specific needs. That being said, in my research of other companies, Kareo was the closest fit.
I asked A LOT of questions before hand and felt pretty comfortable about what I was getting in to.
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