Kayako is a help desk software for personal and connected customer service. Its features include live chat, self-service knowledge base, help center analytics, customer journey reports, and more. In this article, we cover user reviews and pricing. Ready to try Kayako? Get a free trial.
What Kayako Does Well
Users who gave Kayako a positive review said that the software is easy to learn and use. Some of them also commended features such as live chat, stock responses, and macro creation.
“I like Kayako because its functions are easy to use and it’s proven to be a platform free of support attention. Kayako also gives users a totally exclusive and appropriate design to develop their queries with potential customers.”
What Kayako Does Not Do Well
Users who gave Kayako a negative review complained about the complicated process of closing tickets. Some of them also had issues with inefficient customer support and system crashes.
A user who left a negative review of Kayako on G2 Crowd said that she has to log in multiple times when trying to view tickets. She added that the system wouldn’t accept her username and password until she had to manually change the URL which was time-consuming. She also reported that there were instances when her customers do not receive her emails.
Kayako offers four subscription plans, billed annually: Inbox ($15/agent/month), Growth ($30/agent/month), Scale ($60/agent/month), and Enterprise (starts at $100/agent/month). The main differences between the plans include the level of customization and advanced features such as user permissions and the number of collaborators.
*All plans are paid in full at the start of the billing cycle.
Ready to try Kayako? Get a free trial.
Top Help Desk Software Pick from Fit Small Business
Best Help Desk Software — A help desk software helps users manage customer inquiries and issues more effectively and efficiently. In this guide, we looked at the industry leaders and up-and-comers and found Freshdesk, HappyFox, and Zendesk.
Check out the list below of some of Kayako’s features:
- Email and Live Chat
- Twitter and Facebook Tools
- Macros and Canned Responses
- Help Center Analytics
- Customer Journey Visualization
- Mobile Support
- Multi-Brand (Growth+)
- Salesforce Integration (Scale+)
Does Kayako allow user restrictions?
Can Kayako users create customized views, fields, and forms?
Here is a list of some of Kayako’s popular integrations: