Kickserv is a field service management solution that allows users to manage leads, jobs, and employee schedules. It also provides a mobile app that is designed to help the team stay in sync, even while on the field. In this article, we covered user reviews and pricing. Ready to try Kickserv? Get a free trial.
What Kickserv Does Well
Users who gave Kickserv a positive review commended its ease of use that allows them to quickly navigate through features such as scheduling, dispatching, and customer portal. They also cited its mobile credit card processing capabilities as helpful in collecting payments remotely.
“The customer portal is the main reason why we chose this software. It isn’t automated so that customers can interface with it, though they can send us requests through it, and view their records and status. That was big for us because we care most about the ease of use for our customers.”
— Michael Chiasson
What Kickserv Does Not Do Well
Users who gave Kickserv a negative review suggested improvements on its advanced search options, inventory management, and report generation. They also mentioned that the customer support team needs to be more responsive to their concerns.
“I wouldn’t say that they don’t do it well, but the reporting could be improved so that it is easier to pull information for custom reports. This may be an opportunity to provide online training for how to do custom reports.”
— Richard Zdanis
Kickserv offers three subscription plans: Starter ($99/month), Business ($199/month), and Premium ($299/month). The main differences between the plans are the number of users and access to premium features such as job expense tracking, dispatch mapping, custom job and contact fields, custom reports, estimates, invoices, and advanced reporting.
There’s a required 30-minute training session ($49 one-time fee), as well as optional supplementary training sessions ($149). Add-ons such as QuickBooks Desktop ($50), LOCALiQ websites ($299), LOCALiQ live chat ($99), and LOCALiQ listings management ($349) are also available.
Ready to try Kickserv? Get a free trial.
Check out the list below of some of Kickserv’s features:
- Online Invoice Payment
- Document Management
- Customer and Job Tagging/Filtering
- Call Tracking and Recording
- Lead Nurturing Emails
- Job Expense Tracking
- Dispatch Mapping
- Mobile App
What businesses can benefit from Kickserv?
Can Kickserv help users promote their businesses online?
Here is a list of some of Kickserv’s popular integrations: