Kickserv is a field service management solution that allows users to manage leads, jobs, and employee schedules. It also provides a mobile app that is designed to help the team stay in sync, even while on the field. In this article, we covered user reviews and pricing. Ready to try Kickserv? Get a free trial.
What Kickserv Does Well
Users who gave Kickserv a positive review commended its ease of use that allows them to quickly navigate through features such as scheduling, dispatching, and customer portal. They also cited its mobile credit card processing capabilities as helpful in collecting payments remotely.
“The customer portal is the main reason why we chose this software. It isn’t automated so that customers can interface with it, though they can send us requests through it, and view their records and status. That was big for us because we care most about the ease of use for our customers.”
— Michael Chiasson
What Kickserv Does Not Do Well
Users who gave Kickserv a negative review suggested improvements on its advanced search options, inventory management, and report generation. They also mentioned that the customer support team needs to be more responsive to their concerns.
“I wouldn’t say that they don’t do it well, but the reporting could be improved so that it is easier to pull information for custom reports. This may be an opportunity to provide online training for how to do custom reports.”
— Richard Zdanis
Kickserv Pricing
Kickserv offers three subscription plans: Starter ($99/month), Business ($199/month), and Premium ($299/month). The main differences between the plans are the number of users and access to premium features such as job expense tracking, dispatch mapping, custom job and contact fields, custom reports, estimates, invoices, and advanced reporting.
| Plans | ($/Month) | ($/Year) | |
|---|---|---|---|
| Starter | |||
| Business | |||
| Premium |
There’s a required 30-minute training session ($49 one-time fee), as well as optional supplementary training sessions ($149). Add-ons such as QuickBooks Desktop ($50), LOCALiQ websites ($299), LOCALiQ live chat ($99), and LOCALiQ listings management ($349) are also available.
Ready to try Kickserv? Get a free trial.
Kickserv Features
Check out the list below of some of Kickserv’s features:
See Features
Kickserv FAQ
What businesses can benefit from Kickserv?
See Answer
Can Kickserv help users promote their businesses online?
See Answer
Popular Integrations
Here is a list of some of Kickserv’s popular integrations:
View Integrations
Kickserv Alternatives
Not sure if Kickserv is the right fit for you? Read our reviews of all top field service management software or check out one of these three Kickserv competitors.
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Leave a Review
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Yvonne Graber
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The companies best feature I think is not just the software itself, but the customer support team they have in place. You can always reach out to a tech support person at Kickserv and get a reply in a timely fashion. In the 9-10 years I have been using Kickserv it has always delivered when called upon.
Kickserv really came thru on making the following report. I wanted to be able to run a custom report. I want to track how much business I was getting from various sources (paid advertising, networking customer referrals,etc.)
I also wanted to categorize this report by date. With the help of the Kickserv tech support team we were able to compose a report giving me the information i needed as well as to be able to change the parameters of the report as needed.
There has been a recent time where Kickserv could not do what I wanted, but I was able to find a workaround solution. We all know how customer reviews and testimonials are very important. I wanted a testimonial email to be sent out after I completed a job.
Kickserv does not have that function as of yet. So what I did is added a link to my invoice template for my customers to click and create their review.
I did my due diligence researching this CRM- so there was not anything I was not aware of. No surprises.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Scott French
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Their system is very easy to navigate. Someone for the first time using the system could get around in a very short time going through the system. The quickbooks integration is a great feature.
There are times that I run into issues I wish the system would do, like bill cards automatically on subscription-based rules. Cards have to be charge manually.
I can’t say there is anything I wish I knew before deciding to go with Kickserv.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Richard Zdanis
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
They have made it easy to do work orders, scheduling, dispatching, and “resources.” It is difficult to pinpoint everything that they do well, but if I had to comment, I would say that kickserv is ALWAYS adding new functions and striving to improve their product.
I wouldn’t say that they don’t do it well, but the reporting could be improved so that it is easier to pull information for custom reports. This may be an opportunity to provide online training for how to do custome reports.
Nothing. I did my research and they had all the items I was looking for in a CRM that integrated with Quickbooks
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Francis Volpe
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
very responsive to problems with system… open to new ideas. site is great, easy to use.
we have had some troubles with the app, but they always seem to make it work out in the end.
I didn’t know anything about the company, but took the reccomendation of a friend who sat through a demo. This has become the core of our business for the last 3 years. If I would have known more about how much it could help us, I would have done it sooner.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Richard Zdanis
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
After comparing multiple competitors, I was very fortunate to find kickserv several years ago for my small service business. They are EXCELLENT at their customer service and technical assistance. Their help icon is always available on the screen for web chat. Whenever I have a question, they are just a click away.
I haven’t experienced anything that the company does not do well, they are a great match for my service-based company. IF I could improve anything, I would suggest a more comprehensive search engine (being able to search with just a keyword(s)). Another item for improvement would be better training on how to generate reports.
I wish I would have had a plan or more training for implementation into my company. It took me (and my administrative assistant) several months to be fully operational and knowledgeable of how to adapt the system to our company.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.