Kissmetrics is a business intelligence platform that segments a business’ customers using behavioral analytics. It enables users to come up with real-time and actionable insights to better engage with their customers. We compiled reviews from around the web and determined that Kissmetrics has generally positive ratings. We also compared the most common pricing options for small business owners.
Kissmetrics Customer Reviews
Summary of Kissmetrics Customer Reviews
What Kissmetrics does well:
Users who recommend Kissmetrics said that the platform is simple and easy to use. Users also commend Kissmetrics for constantly improving the program based on their feedback.
What Kissmetrics does not do well:
Users who left negative reviews of Kissmetrics said that they occasionally encounter long report loading times. They also mentioned limitations in customizing reports.
Most Helpful Positive Review
A user who left a positive review on G2 Crowd said that Kissmetrics’ ability to let them follow their customer’s journey step by step is very effective to their business. She said that it really helps them understand how affiliate marketing fits into their customer journey. She also mentioned that the best thing about Kissmetrics is the fact that they listen to their users and make improvements to the platform based on their feedback.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that Kissmetrics has limited versatility for manipulating/customizing data, citing that some reports are missing filtering options that could be valuable in gathering business insights.
Kissmetrics Reviews From Users Around the Web
Here are a few other resources for finding helpful Kissmetrics reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
Kissmetrics has three subscription options ranging from $500 to $850+ per month. Users who opt for an annual subscription gets as much as 20% off on monthly fees. The main differences between the plans are the number of customer activities tracked, A/B testing availability, and level of customer support.
+ $100 per additional 50,000
All plans have the fundamental features of Kissmetrics including activities, people, and funnel tracking. The higher priced plans have an additional A/B testing feature.
All plans also include unlimited profiles and emails. Profiles are unique email addresses stored in Kissmetrics as part of a user’s total email audience, while emails are simply the number of emails that a user sends per month.
Interested users can sign up for a 14-day free trial without credit card information required.