Kixie Review: Features, Alternatives & Pricing for 2023
Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative.
Silvana is a staff writer at Fit Small Business who covers business technology, audio and video conferencing tools, and phone services.
This article is part of a larger series on VoIP.
Kixie is a full-service communications platform that enhances customer support and internal collaboration through power dialer solutions, contact center services, and voice and text automation. Based on our Kixie review, it earned top marks for niche features, such as international calling and interactive voice response (IVR). However, its pricing score was lower because it lacks a free version and volume or annual pricing discounts.
Kixie Review: At a Glance
Overall Score:
4.03 / 5
What We Liked
- Integrated lead management features
- Live call coaching for staff improvement
- 7-day free trial with no credit card required
- CRM integration available in the basic plan
What's Missing
- No video conferencing capabilities
- U.S. and Canada unlimited international minutes cost an additional $30 per user (paid monthly)
- Lacks a monthly billing option
- Automated sales communications: Kixie is one of the best auto-dialer apps helping agents work efficiently and improve connection rates.
- Remote work and home offices: Kixie’s remote agent coaching provides live call monitoring and whispering capabilities to improve performance.
- CRM (customer relationship management) integration: Kixie integrates with 25-plus leading CRMs, automation platforms, and productivity tools for better customer management.
- Commitment-free subscriptions: Kixie only offers quarterly and annual billing. For solutions with monthly billing, check out CloudTalk.
- Omnichannel phone solution: Kixie only supports voice and SMS (short messaging service). Try Freshdesk for a platform offering more channels, such as chat and social media.
- Free version: Kixie doesn’t have a free version. Check Bitrix24’s free version that comes with 5GB of data.
Kixie Deciding Factors
Kixie is a sales engagement platform that boosts sales team performance with automated calling and texting services. It’s best for small teams looking for a business phone system with integrated, multi-channel sales engagement features, such as powerful auto-dialers and integrations. Its highest-tier plan comes in at under $100 and supports custom integrations.
Best For | Sales teams that want to automate calls and texts to customers |
Standout Features |
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Pricing Plans (per User) |
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Annual or Volume Discounts Available | Not available |
Free Trial | 7 days |
Customer Service |
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Kixie Alternatives
Kixie’s is a full-service small business voice-over-internet- protocol (VoIP) service provider with an intelligent auto-dialer, allowing sales reps to instantly connect with prospective clients and trigger calls directly from your customer relationship management (CRM) system. This platform is ideal for sales engagement and business messaging but lacks omnichannel services, internal collaboration tools, and monthly billing. For other options for your small business needs, here are some Kixie alternatives:
 |  |  | |
|---|---|---|---|
Best For | Businesses looking for a complete cloud phone system with powerful video conferencing capabilities | Businesses wanting a contact center solution with internal collaboration and omnichannel solutions | Businesses looking for a free plan for an unlimited number of employees |
Monthly Subscription Starting Price | $32.99 per user | Free or $18 per user | Free or $61 for paid plans |
Learn More |
Kixie pricing received a lower score, as it does not offer a free plan or annual and volume discounts. Its base plan also comes in at $35 per user, paid monthly, which is higher than the basic plans of other providers offering similar services. All plans come with business phone services, an IVR auto-attendant, call recording, and a sales leaderboard for performance management.
Customers in the U.S. and Canada have the option to add unlimited minutes to any plan for $30 per user. Kixie offers a seven-day free trial to explore the phone system and software. The Enterprise plan provides an extended trial, and those interested may schedule a demo. Credit cards are not required to register for a free trial.
Kixie Plans | Integrated | Professional | Professional With Power Dialer | Enterprise |
|---|---|---|---|---|
Best For | Small teams needing basic phone services with sales tracking | Small businesses wanting a phone system with advanced sales engagement capabilities | Small to medium-sized companies looking for robust automatic dialer features | Larger companies looking for a system that meets specific needs and budgets |
Monthly Pricing ($/User/Month)* | $36 | $65 | $95 | Custom pricing |
Business Phone Service | ✓ | ✓ | ✓ | ✓ |
Text Messaging | ✓ | ✓ | ✓ | ✓ |
IVR Auto-attendant | ✓ | ✓ | ✓ | ✓ |
Sales Leaderboard | ✓ | ✓ | ✓ | ✓ |
Local Presence | ✕ | ✓ | ✓ | ✓ |
Live Call Coaching | ✕ | ✓ | ✓ | ✓ |
Multi-line PowerDialer | ✕ | ✕ | ✓ | ✓ |
Customizations (Automation, Auto-dialing, Integration & Onboarding) | ✕ | ✕ | ✕ | ✓ |
*Kixie requires a minimum of three users to qualify for quarterly billing.
Kixie Features
Kixie is a VoIP service provider for sales teams. Its menu includes intelligent auto-dial for lead engagement, live call coaching for agent training, and voicemail and text notifications for timely action. CRM integration provides greater functionality, such as automatically syncing calls and text to your CRM. These features help streamline sales and support and improve customer service.
Kixie received a high score for this category as it offers standard VoIP phone features for routing callers, transferring calls, and handling high call volumes. However, it failed to achieve a perfect score because it does not have video conferencing. Kixie users can access communication features, including CRM integrations, ring groups, call recordings, live call boards, and missed call alerts.
Here are some top features offered by Kixie:
- Text messaging
- Click-to-call
- IVR auto-attendant
- Ring groups
- Call recording
- Live call board
- Sales leaderboard
- Reporting dashboard
- Missed call alerts
- New lead creation
- Onboarding resources
- Call disposition logging
- Mobile app (iOS/Android)
- Email support
Kixie received a perfect score for its niche features because it offers international calling with international numbers, a comprehensive IVR system, and robust integrations. These features are available in the standard and advanced plans, so users don’t need to pay premium prices to avail of these solutions. However, customers need to upgrade to the Professional with Power Dialer plan to access its Multi-line PowerDialer and automatic answer detection features.
Click on each feature below to learn more about Kixie’s top niche offerings:
Kixie’s live call coaching feature allows managers and supervisors to listen in on agents in real time to monitor the performance of new hires. Additional features include Whisper, which enables you to advise or guide agents directly, and Barge, which allows you to enter into a call to manage a conversation or close a deal.
Kixie’s call coaching feature allows you to listen in, whisper, and barge into calls as needed. (Source: YouTube)
Kixie’s IVR auto-attendant and power dialer combination allow you to create ring groups and establish a call queue where callers hear a recording and estimated wait time. Users can create IVRs, set up custom greetings, and select routing protocols.
Automated call lists reduce administrative busy work and boost productive conversations. (Source: YouTube)
Kixie’s Sales Leaderboard displays real-time call data to update team members and foster competition and teamwork for improved performance and revenue generation. The sales leaderboard shows agents’ names with photos, call duration, number of connections, and total calls. The feature is available in Professional business accounts.
Kixie’s Sales Leaderboard displays agent performance and fosters teamwork and friendly competition. (Source: Kixie)
Reach Kixie’s customer support through phone, chat, and email, but its phone lines are only available during business hours. In addition, Kixie has an established resource center with FAQs, setup guides, and tutorials. All user accounts have an assigned account manager as soon as they start using Kixie.
In this Kixie review, the provider was given a perfect score on ease of use because the platform is intuitive and user-friendly. Kixie requires no additional hardware, and users simply connect Kixie to their cell phones or landlines. Kixie PowerCall is completely cloud-based. After downloading the software and signing in, it is ready to use on your device.
Most Kixie reviews focus on its power dialer features. Small businesses preferred features include local presence, voicemail drop, click-to-call, and SMS follow-up. Further, multiple customers remarked Kixie’s customer service is excellent, the integration with CRMs is robust, and the interface is relatively intuitive.
At the time of publication, Kixie has earned the following scores on popular user review sites:
- GetApp: 4.7 out of 5 based on 258 reviews
- G2: 4.6 out of 5 based on 315 reviews
- TrustRadius: 8.3 out of 10 based on 10 reviews
- Capterra: 4.7 out of 5 based on 257 reviews
Of the negative Kixie reviews, some users reported that they encountered functionality issues with app crashes, glitches, and lags that affect call quality. Based on our own experience and the feedback of other users, while the interface is intuitive, its texting platform could use an update.
How We Evaluated Kixie
To assess Kixie and see how well its solutions help small businesses streamline their communication systems, we identified major criteria points we deemed most crucial in choosing a communication tool. We also read through third-party reviews to learn about existing users’ experience with Kixie.
Learn how we evaluated Kixie by clicking on the tabs below:
20%
Pricing
25%
General Features
20%
Niche Features
10%
Customer Service
10%
Ease of Use
15%
Expert Score
20% of Overall Score
We looked at whether the platform is a cost-effective option for small businesses by checking the cost of its cheapest plan. We give higher points to providers that offer free plans or free trials. We also examined whether its base package runs under $30 monthly and if annual or volume discounts are available.
25% of Overall Score
When looking at general features, we focused on standard phone service features, such as unlimited calling and the availability of video and audio conferencing. We gave the provider more points for offering business messaging and mobile applications.
20% of Overall Score
Advanced features considered in this Kixie review include international calling and international numbers. We also considered other niche capabilities like IVR systems and robust integrations with popular third-party platforms.
10% of Overall Score
We examined the support channels offered by the provider, such as live chat, phone, and email. We also gave higher points for customer service if it has 24/7 or extended operating hours.
10% of Overall Score
Our scoring for ease of use was determined by evaluating how simple and intuitive the interface is. When looking at user experience, we considered the level of expertise required to set up and operate the platform.
15% of Overall Score
The platform’s standout features and value for money were part of our expert score. We considered factors such as the provider’s popularity and ease of use by looking through reviews on third-party sites.
*Percentages of overall score
Bottom Line
Kixie is a cloud-based contact center with artificial intelligence-powered voice and SMS designed to give sales teams advanced outreach capabilities. While it lacks unified communication features and monthly billing options, Kixie is an excellent option for small businesses that want to improve their sales performance and customer interactions.
Overall, we recommend this solution for those who want to stay on top of sales leads and quality customer engagement. If you’re interested in exploring Kixie’s features, sign up for a free trial today.
