Kustomer is a CRM tool that enables users to view all the essential information about their customers. It provides businesses with a full view of every customer’s lifetime, unifying all relevant data, history, apps, and systems. In this article, we cover user reviews and pricing. Ready to get started with Kustomer? Request a demo.
Kustomer has two subscription options priced per user at $125 per month for the Enterprise plan and $210 per month for the Ultimate plan. The main difference between the plans is access to premium features such as team collaboration, increased custom workflows, user collaboration, and more. A minimum of ten users is required.
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Plans are paid in full at the start of the billing cycle.
A statement of work and an implementation fee may be required for some of the configurations.
Ready to get started with Kustomer? Request a demo.
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What Kustomer Does Well
Users who gave Kustomer a positive review said that it has an intuitive design and easy customizations. They also commended specific features, including advanced searches and templated responses. Efficient customer support was also cited.
One user who gave Kustomer a positive review on Capterra commented that it is not complicated to use, enabling his company to interact effectively with their customers across channels. He also mentioned that he likes how Kustomer support quickly answers queries.
What Kustomer Does Not Do Well
Users who gave Kustomer a negative review said that they would like to see improvements on the software’s reporting features, system shortcuts, and spam requests. Expanded integrations with more third-party apps should also be enhanced.
One user who gave Kustomer a negative review on G2 Crowd said that it bothered him that shortcuts were not implemented, and it lacks a feature to manage spam. He also added that it should be more accessible to other platforms.
Check out the list below of some of Kustomer’s features:
- Contact Management
- Customer Communication Management
- Team Collaboration Function
- Customizable Customer Management Processes
- Task Reminders and Notifications
Top Kustomer Pick from Fit Small Business
6 Best CRM for Small Business in 2019: CRM software helps businesses efficiently manage relationships with customers and prospects using sales pipelines and other organizational tools. We compared more than 20 products offering a range of options to determine the six best CRMs for small businesses in terms of price, features, customization, integrations, and reporting, arriving at the best overall CRM.
How does Kustomer help users provide a better customer experience?
Kustomer enables users to customize their own multi-step automated workflows through the Kustomer Workflow Builder. This helps users communicate and take action to their customers’ needs in a more personalized way.
Can users get data from external services to work with Kustomer?
Yes. Data from external services can be utilized with Kustomer through Custom Objects and Tracking Events to enhance reports.
Here is a list of some of Kustomer’s popular integrations: