Line2 is a cloud-based phone system that allows businesses to accept calls and texts on mobile and stationary devices. It acts as a second number that works on iPhone and other devices as a full-featured business phone system. We compiled Line2 user reviews from our website and around the web and determined that it has a mix of positive and negative ratings. We also shared its available pricing options.
Want to know the top VoIP software for small business? Read our Line2 alternatives guide.
Summary of Line2 User Reviews
What Line2 Does Well
Users who gave Line2 a positive review said that they find the pricing affordable. Some of them also mentioned that the call and text system is easy to use.
What Line2 Does Not Do Well
Users who gave Line2 a negative review reported connectivity issues which abruptly cut ongoing calls. They also complained about difficulties in reaching the customer support and their inability to solve call-related concerns.
Most Helpful Positive User Review
A user who left a positive review of Line2 on Sitejabber said that she’s pleased with the service as it provides her team with a complete virtual office at an affordable cost. She also mentioned that it has everything she needs to run her small business including automated call forwarding features, call extensions, and more.
Most Helpful Negative User Review
“There is a need to provide a more reliable consistent service. The app frequently freezes up when trying to answer a call leading to automatic call disconnection. The customer support team should also offer other effective means for customers to communicate with them in a reasonable period of time. Currently, everything is by email and the response usually takes more than 24 hours.”
— Vincent Rubino
Line2 offers two paid plans: Standard ($9.95/month) and Elite ($19.95/user/month). The main differences between the plans include access to premium features such as call queue, live chat support, personalized setup calls, online faxing, after-hours call handling, custom call screening, dial-by-name directory, and simultaneous call forwarding.
*Annual subscription plans are billed on lump sum per year.
Check out the list below of some of Line2’s features.
- Unlimited SMS and MMS messaging
- Virtually unlimited calling minutes
- Choose a US or Canada number
- Works over Wi-Fi/4G/LTE
- Use across phones, tablets, desktops, and laptops
- Number porting
- Group calling and messaging
- Call blocking
- Low international rates (calling and SMS)
- Line2 widget
- Call forwarding and screening
- Live chat support
Helpful VoIP Service Provider Resources
Best VoIP Provider for Small Businesses in 2018 — We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support — Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better — Read this article and learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System — Read about the advantages and disadvantages of VoIP and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Does Line2 offer a free trial?
Yes. Interested users can sign up for a 7-day free trial.
How does Line2 operate as a cloud-based VoIP service provider?
The Line2 system operates in the cloud, which means that all notifications, calls, messages, and interactions are updated in real-time. Users can also access it wherever they are, as long as they’re connected to the internet.
Can Line2 users select their own numbers?
Line2 allows users to select a business number from the local area code of their choice (US and Canada) to establish a business identity. They also have the option to get a toll-free number or customize their own vanity number. Users who want to keep their existing number can also do so through number porting.
Line2 Overview Video
This video provides an overview on how to set up basic call forwarding through the Line2 system.