LiveAnswer is a virtual receptionist and telephone answering service provider for small businesses. We compiled LiveAnswer reviews from around the web to determine what customers think about the company and compared the most common pricing options.
For an in-depth comparison of the top three telephone answering services for small businesses, read our answering service buyer’s guide.
LiveAnswer Customer Reviews
Summary of LiveAnswer Customer Reviews
We scoured available reviews online and determined that LiveAnswer has mainly positive ratings. Here’s what we found:
What LiveAnswer does well:
Users who recommend LiveAnswer said that they really liked the great customer support, hands-on service, fast service set up, as well as the easily customizable and changeable call scripts.
What LiveAnswer does not do well:
Users who left negative reviews cited difficulties in canceling their account. They also complained about poor quality customer service from some agents. It is notable, however, that negative reviews about LiveAnswer are rare and users mostly liked their services in general.
Most Helpful Positive Review
A user who left a positive review on the review site Trustpilot said that they first tried LiveAnswer during the holidays as they were anticipating heavy call traffic. He said that, at first, they were hesitant to try a new service that could easily just be done internally, but they still pushed through because of the need. His experience has been great — the signup process was fast and easy, and creating the agent script was very simple. Aside from the great service, they also like that they receive reports that show frequency, peaks, and patterns of calls making them understand their customers better.
Most Helpful Negative Review
A user who left a negative review on Facebook said that he has been using LiveAnswer for 3 years, but the quality of service has gone down recently. He said that the newly hired agents don’t know how to answer calls properly, citing errors such as not knowing how to answer client queries and not taking down messages to be relayed to their company — which negatively affects growing business leads.
LiveAnswer Reviews From Users Around the Web
Here are a few other resources for finding helpful LiveAnswer reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: August 8, 2017|
LiveAnswer has three pricing options for small businesses ranging from $99 to $249 per month. The main difference between the plans is the allocated minutes users receive. Charges for every additional minute also get cheaper the higher the plan is — it is $1.45 for the Basic, $1.25 for the Plus, and $1.16 for the Pro.
|Minutes per month|
|Telephone Number Allocations|
|Call Reports and Analysis|
All three plans include live answering functionality from LiveAnswer’s call answering agents. Each plan also includes 2-5 toll-free or local numbers based on the plan. This can be a combination of toll-free or local numbers, depending on the needs of the business.
All three packages include call scripting, which is one of the key features reviewers liked best as they can easily change the script of their calls real-time through LiveAnswer’s online platform.
All plans also include message workflows to guide call answering agents of the steps to follow when taking complicated calls and who to direct them to. Call reports and analysis are also provided to help clients figure out the call behavior of their customers — such as peak times of calling and location from which most calls are made.
A Premium package which costs $389 per month is available for businesses that need more allocated minutes, more affordable additional minutes, and more toll-free numbers.
New users are entitled to a 7-day free trial.
Small Business Answering Service Buyer’s Guide
Not sure if LiveAnswer is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.