LiveChat is an online chat software that allows users to communicate with their customers directly on their website or via other channels such as social media, mobile, web, and messaging apps. Its features include message sneak-peek, canned responses, smart or manual chat routing, file sharing, and more. We compiled LiveChat user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What LiveChat does well:
Users who gave LiveChat a positive review said that they like how easy it is to use, setup, and customize. They also said that the canned responses to top questions allow them to respond to multiple messages quickly.
What LiveChat does not do well:
Users who gave LiveChat a negative review said that the mobile app only allows them to chat with customers and does not have a lot of the capabilities of the desktop version. They shared that their agents cannot respond to tickets via the mobile app and some do not immediately notice new users on the chat.
Most Helpful Positive User Review
A user who left a positive review of LiveChat on Capterra commended the software’s support team for being very friendly, helpful, and open to feedback on suggested improvements. He added that the app is very easy to use and is intuitive. He also likes its unique features such as the personal auto greetings.
Most Helpful Negative User Review
A user who left a negative review of LiveChat on GetApp said that it is difficult to integrate the app with their CRM software. She also expressed her frustration over the absence of a call feature, which she said would enable web visitors to reach out to the helpdesk team via voice call.
LiveChat offers four paid plans: Starter ($19/month), Team ($39/month), Business ($59/month), and Enterprise (available only on annual subscriptions at $149/month). The main difference between the plans is the access to premium features such as advanced reporting, multiple brandings, work scheduler, and staffing prediction.
*A seat determines the number of live chat agents that can be logged in to LiveChat all at the same time.
Check out the list below of some of LiveChat’s features.
- Message Sneak-Peek
- Canned Responses
- File Sharing
- White Label Live Chat
- CSS Customization
- Engagement Graphics
- Personal Greetings
- Smart or Manual Chat Routing
- Chat on Multiple Websites
- Report & Analytics
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Top 20 Guerilla Marketing Ideas: From Social Media to the Street — A limited budget for marketing and advertising should not prevent you from capturing the attention of your potential customers. Read on to learn 20 guerilla marketing ideas that you can use for your business.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does LiveChat have a free trial?
Yes. LiveChat offers a 30-day free trial.
Do I need a credit card to sign up for LiveChat’s free trial?
No. You do not need a credit card to sign up for the LiveChat free trial. You only need to enter your business email here to create an account.
Do I have to pay for every agent account I create on LiveChat?
No. You only have to pay for the additional agent seats.
LiveChat Overview Video
This video explains how LiveChat’s basic chatting features can help businesses engage better with their customers.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of LiveChat’s popular integrations:
- Google Analytics
- Knowledge Base
- Facebook Messenger