LiveChat is an online chat software that lets users communicate with their customers directly through their website or other messaging apps. Its features include message sneak-peek, canned responses, chat routing, and file sharing. In this article, we cover LiveChat reviews and pricing. Ready to get started? Get a free trial.
LiveChat pricing is based on four subscription plans: Starter ($19/month), Team ($39/month), Business ($59/month), and Enterprise (custom pricing). The main difference between the plans is access to premium features such as advanced reporting, full chat customization, work scheduler, single sign-on, and staffing prediction.
*Annual plans are paid in full at the beginning of the billing cycle.
A seat determines the number of live chat agents that can be logged in to LiveChat and be able to use its features simultaneously.
Ready to get started with LiveChat? Get a free trial.
Top Livechat Alternative 2019
Summary of Positive LiveChat Reviews
Users who gave positive LiveChat reviews said that it is convenient, simple, and easy-to-use. They also like that it gives a real-time tool to provide solutions to their customers’ requests and complaints without the need for phone support. Great customer support was also cited.
“I like how easy it is to manage users and their access. Implementing it on our website is an excellent feature for customers who can not or do not want to call immediately.”
Summary of Negative LiveChat Reviews
Users who gave negative LiveChat reviews said that it doesn’t work well on mobile phones. They also complained about occasional glitches, wherein messages don’t get sent through, even though there is a stable internet connection.
“Its design on mobile devices is not a design that provides comfort to users. I would recommend that LiveChat is always used from a computer.”
Top Live Chat Software Picks From Fit Small Business
6 Best Live Chat Software for Small Business: Live chat software and live chat apps lets service and sales teams engage with website visitors and customers in real time. We compared over a dozen chat options based on cost, ease of use, and features to find the six best software options, as well as the best overall, which we’ve identified in this guide.
Check out the list below of some of LiveChat’s features:
- Message sneak-peek
- Canned responses
- File sharing
- Personal greetings
- Smart or manual chat routing
- Chat on multiple websites
- And more
How many websites can users install their LiveChat account?
Users can utilize their account on as many websites as they like. However, the number of functioning chat windows will depend on the volume of seats purchased by the user.
Does LiveChat provide onboarding materials to new users?
Yes. LiveChat has an extensive Support and Help Center pages that include useful information on how to maximize the use of the program. These include articles on installation, usage, integrations, best practices, and more.
Here is a list of some of LiveChat’s popular integrations: