LiveEngage is a live chat and web messaging tool that allows users to connect with their customers and website visitors. Its features include co-browsing, visitor targeting, real-time monitoring, agent scheduling, and more. In this article, we cover LiveEngage reviews and pricing. Ready to get started? Visit its website.
LiveEngage pricing is not published on its website. Pricing for apps similar to it ranges from $14 to $349 per month, depending on the features included. Factors that affect pricing include the number of agents and access to features such as chat transcripts and social media integration. Interested users may contact the company to request a customized quote.
Ready to get started with LiveEngage? Visit its website.
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Summary of Positive LiveEngage Reviews
Users who gave positive LiveEngage reviews said that it is simple and easy to use. They said that it is an efficient and quick way to engage with customers in real time. Some users also said that it is capable of producing attention-grabbing opening messages and is efficient in measuring customer sentiments.
One user who gave LiveEngage a positive review on G2 said that it provides the most personalized banners to prospects and website visitors, which results in a higher probability of engaging visitors and converting them into paying customers. She added that LiveEngage provides efficient sentiment analysis of the customers by measuring their behavior and actions—this, according to her, allows their company to identify unhappy customers with negative sentiments and design special offers in order to win them back.
Summary of Negative LiveEngage Reviews
Users who gave negative LiveEngage reviews said that system updates cause glitches and disruptions. Some noted third-party integration issues. Additionally, while others like the behavior and emotion reader, others said that it is sometimes inaccurate.
One user who gave LiveEngage a negative review on G2 said that the continuous upgrades seem to cause changes in the programming interface, leading to integration issues with some programs. He also complained that the user interface is not compatible with all third-party integrations.
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Check out the list below of some of LiveEngage’s features:
- Mobile and web messaging
- Reporting and analytics
- Real-time sentiment analysis
- Smart agent routing
- Secure co-browsing
- Offsite engagements
- And more
Through what channels can users reach their customers using LiveEngage?
Apart from the traditional live chat functionality in websites, users can reach their customers through other messaging platforms including SMS, Line, Facebook Messenger, and WhatsApp.
What industries can best benefit from using LiveEngage?
LiveEngage specializes in serving various industries that include retail, finance, telco, travel, insurance, education, and automotive.
Here is a list of some of LiveEngage’s popular integrations: