LiveHelpNow is a live chat software that offers business owners real-time solution to address customer concerns on their website. Its features include integrated chat support, email ticketing, FAQ section, call management, and more. We compiled LiveHelpNow user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What LiveHelpNow Does Well
Users who recommended LiveHelpNow said that the app provides helpful tools that allow them to address customer concerns via email, live chat, or call requests immediately. They like how it enables them to gather data about customer behavior for better targeted support. Users also like how they are able to see live traffic on their page.
What LiveHelpNow Does Not Do Well
Users who gave LiveHelpNow negative reviews said that the mobile app can be further improved. Some users also wish for better compatibility with all web browsers.
Most Helpful Positive User Review
A user who gave LiveHelpNow a positive review on G2Crowd appreciates how his team can easily reach customers using the software’s live chat and email functionalities. He likes how he can tag and automate tickets based on their identified business parameters in the system. He also shared that the software’s third-party integrations are helpful.
Most Helpful Negative User Review
A user who left a negative review of LiveHelpNow on G2Crowd said that the notifications on the website, desktop app, and mobile app can be improved since users only get alerts when a chat starts. He recommends that notifications be sent out every time a new message pops up in the system — regardless if it’s a new chat box or not, to enable them to keep track of all ongoing conversations with their customers.
LiveHelpNow offers four product types: Chat/SMS ($21/agent/month), Support Ticket ($21/agent/month), FAQ/Self Service ($21/agent/month), and Call Management ($9/agent/month). The main differences between the plans include the nature of each product, number of agents, as well as access to premium features such as integrations, enterprise reporting, and more.
Subscription plans can be stacked up and users have the option to combine products for a more robust service. Interested users can use the pricing calculator which takes into account the number of agents and product types that users want to include in their subscription package. Enterprise plans are also available upon request.
Check out the list below for some of LiveHelpNow’s features.
- Operator Panel
- Live Chat Support Function
- FAQ Dashboard
- Daily and Monthly Scorecards
- Support Ticket System
- Unified Inbox
- Reporting and Tracking
- Customizable Surveys
- Real-Time Visitor Monitoring
- SMS Chat
- Mobile App for Android and iOS
- Third-Party Integrations
Helpful Live Chat Software Resources
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9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn nine ways to use live chat to achieve this.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Top 29 Customer Service Tips from the Pros – Customer service refers to the support given to customers before, during, and after their purchase or transaction with your company. Here, we share expert advice on how you can keep your customers happy and make each engagement with your organization enjoyable and easy.
Does LiveHelpNow offer a free trial or demo?
Does LiveHelpNow offer a mobile solution?
Yes. Users can access the app on their Android or iOS devices.
Are there additional plugins on the platform?
Yes. LiveHelpNow can work seamlessly with a wide selection of plugins and integrations. More information on it can be found here.
LiveHelpNow Overview Video
This video provides an overall background on what LiveHelpNow can do to help users provide customer support through live chat.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of LiveHelpNow’s popular integrations:
- Agile CRM
- Constant Contact