LiveHelpNow is a live chat software that offers business owners with a real-time solution to address customer concerns on their website. Its features include integrated chat support, email ticketing, call management, and more. In this article, we cover LiveHelpNow reviews and pricing. Ready to get started? Get a free trial.
LiveHelpNow pricing is based on four products: Chat/SMS ($21/agent/month), Support Ticket ($21/agent/month), FAQ/Self Service ($21/agent/month), and Call Management ($9/agent/month). The main differences between the plans include the nature of each product, the number of agents, as well as access to premium features such as integrations and enterprise reporting.
*Annual plans are paid in full at the beginning of the billing cycle.
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Summary of Positive LiveHelpNow Reviews
Users who gave positive LiveHelpNow reviews said that it is simple and easy to use. They commended it for improving the efficiency of their customer support system and for filtering simple concerns from getting into phone support. Great customer service was also cited.
One user who gave LiveHelpNow a positive review on GetApp said that the program provides their customer support team with a quick, simple, and easy way to resolve customers’ concerns and questions. She said that it decreases the number of unnecessary calls in their call center as simple issues are resolved through live chat.
Summary of Negative LiveHelpNow Reviews
Users who gave negative LiveHelpNow reviews said that they experience occasional glitches when using the program. They also said that the user interface looks old and could use some updating. It is notable, however, that negative reviews are rare and users are satisfied with the software in general.
One user who gave LiveHelpNow a negative review on GetApp said that they would sometimes run into minor issues, such as agents getting locked out of the program for no reason. They also experienced service downtimes and complained that the company did not inform them of the scheduled maintenance.
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Check out the list below of some of LiveHelpNow’s features:
- Omni-channel support for live chat
- Operator panel
- Daily and monthly scorecards
- Support ticket system
- Unified inbox
- Reporting and tracking
- And more
Is LiveHelpNow accessible via mobile?
Yes. Users can access the LiveHelpNow app on their Android or iOS devices.
What channels can users utilize the live chat tool?
Apart from their websites, users and customers can use the live chat functionality in other channels including social media pages (Facebook and Twitter) or through text messaging.
Here is a list of some of LiveHelpNow’s popular integrations: