LiveZilla is a help desk software that allows users to integrate the system with any website for a flexible and independent customer support solution. Its features include live chats, real-time visitor monitoring, and a ticket system. In this article, we cover LiveZilla reviews and pricing. Ready to get started? Create a free account.
LiveZilla pricing is based on two subscription plans: LiveZilla ONE (free) and LiveZilla PRO (ranging from €200 to €1,100 or approximately $223 to $1,226). The main difference between the plans is the number of operators who can access the system.
An operator or a bot is a user of LiveZilla that responds to the website’s visitors via chat.
Users can get a 20% discount if they switch from a competitor software to LiveZilla. All they need to do is send an invoice issued by their previous provider to qualify.
Conversions to U.S. dollars are based on the current exchange rate when this article was written (July 30, 2019).
Ready to get started with LiveZilla? Create a free account.
Top Help Desk Software Providers 2019
Summary of Positive LiveZilla Reviews
Users who gave positive LiveZilla reviews said that its interface is simple and easy to understand. They also like that they are able to give quick solutions to their clients because of the program’s real-time functionality.
“It is an easy online chat program to integrate to any web page, allows quick communication with our customers in real time, allows us to solve their problems in an efficient way—with options such as automatic messages and ticketing system when there are no online agents. They always leave a way for us to communicate with customers.”
Summary of Negative LiveZilla Reviews
Users who gave negative LiveZilla reviews cited instances when their customers’ messages didn’t come through. A lot of users also observed that the program requires optimum internet speed to function properly.
One user who gave LiveZilla a negative review on G2 said that their clients have been constantly complaining about messages not being sent through the live chat channel. He said that this might be because of the internet slowing down due to the program’s requirement for fast connection and high bandwidth. He suggests a lighter version of the program to be created to address this.
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Check out the list below of some of LiveZilla’s features:
- Non-expiring licenses
- Unlimited websites
- Unlimited contacts and customers
- Help desk ticketing
- Multi-language support
- Canned responses for frequently asked questions (FAQs)
- And more
Are all users starting with a free trial plan?
Yes. When setting up a new LiveZilla account, the system will initiate the free 30-day trial period, regardless of which version the user is planning to use. This trial period allows users to try the PRO version without any limitations. When the trial period expires, it will downgrade to LiveZilla ONE automatically, unless the user chooses to upgrade to the PRO plan.
Is the LiveZilla license activated already after purchasing it?
No. Once a LiveZilla license is bought, it needs to be activated thru the LiveZilla Operator Console by copying the serial number. In the “License” tab, users must click the activate button and paste the serial number.
Here is a list of some of LiveZilla’s popular integrations: