LiveZilla is a help desk software that allows users to integrate it with any website for a flexible and independent customer support solution. Its features include live chats, real-time visitor monitoring, and a ticket system. We compiled LiveZilla user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
LiveZilla offers two subscription types: LiveZilla ONE (free) and LiveZilla PRO (ranging from one-time payment of $175.55 to $1,171.06, depending on the number of operators or bots). The number of Operator Licenses purchased determines the number of users that can sign into the system.
You can also get a 20% discount if you switch from a competitor software to LiveZilla. All you need to do is send an invoice from your previous provider to qualify.
Top Helpdesk Software 2019
Summary of User Reviews
What LiveZilla does well:
Users who gave LiveZilla a positive review said that the software is easy to install, set up, and is not complicated to use. They also find it really helpful in building relationships with their customers.
What LiveZilla does not do well:
Users who gave LiveZilla a negative review said that LiveZilla can be too expensive for large organizations or businesses.
Most Helpful Positive User Review
One user who gave LiveZilla a positive review on Capterra said that the software is an extremely good program to interact with website visitors. He also finds it awesome that he can use LiveZilla in several websites.
Most Helpful Negative User Review
One user who left a review of LiveZilla on Capterra said that it is so unfortunate that the free version only allows for one agent. He also added that the software can be quite expensive for larger teams.
Check out the list below of some of LiveZilla’s features.
- Live Chats
- Tickets and Help Desk
- Besucher Monitoring – This LiveZilla’s integrated feature enables users to view site traffic in real time, as well as see detailed information about the visitor’s geographic location, keywords used, referring page, and more.
- LiveZilla App – LiveZilla is downloadable in Android, IOS, Linux, Windows 7/8/10, Apple Mac OSX. It is also available in all modern web browsers.
Helpful Help Desk Software Resources
6 Best Live Chat Software 2018: Zendesk vs LiveChat vs Pure Chat – We looked at the live chat software leaders and up-and-comers in the field and reviewed Zendesk Chat (formally Zopim), LiveChat, and Pure Chat. Read this guide for our comparison and review of these three options, as well as our top recommendations.
How To Start & Manage A Helpdesk – The Ultimate Guide – In this guide, we will discuss what a helpdesk is, why a helpdesk software is the foundation on which to build your business, how to set up and manage your own helpdesk, and how to choose the right helpdesk software for your business.
9 Ways Live Chat Can Help You Achieve First Contact Resolution – First contact resolution (FCR) measures the ability of customer service teams to address a customer’s issue at the first point of contact. In this article, we’ll show you how to use live chat to achieve an effective first contact resolution with potential customers.
Best Help Desk Software for Small Businesses in 2017 – In this article, we reviewed and compared Freshdesk, HappyFox, and Zendesk. Read on for our comparison and review of these three best help desk software platforms to see which one will fit your business needs.
Is there a free version of LiveZilla?
Yes. LiveZilla ONE is free, and this can meet your requirements if you’re an individual user.
Must I start with a free trial?
When setting up a new LiveZilla server, it will automatically initiate the free 30-day trial period, which allows users to try the LiveZilla PRO. When the free 30-day trial expires, it will downgrade to LiveZilla ONE automatically.
Can LiveZilla extend my free trial period?
No, but since the free 30-day trial is granted per server installation, users can have another free trial period by installing a new LiveZilla server. This can be repeated as often as needed.
Is the LiveZilla license activated already after purchasing it?
Once a LiveZilla license is bought, it needs to be activated thru the LiveZilla Operator Console by copying the serial number. In the “License” tab, click the activate button and paste the serial number.
LiveZilla Overview Video
This video provides an overview on why small businesses should choose LiveZilla in providing customer service to improve their conversion rates.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of LiveZilla’s popular integrations:
- Movable Type
- And More