LogMeIn Rescue is a help desk software that gives users remote access to their customers’ devices to diagnose and troubleshoot their issues with their smartphones, tablets, and computers. This remote support web application provides virtual connectivity services for collaboration, customer engagement, and IT management. We compiled LogMeIn Rescue user reviews from around the web and determined that it has generally positive ratings. We also compared its available pricing options.
LogMeIn Rescue Pricing
LogMeIn Rescue has two subscription options: Rescue Remote Support ($108.25/Month) and Rescue + Mobile Support ($145.75/Month). These prices are billed yearly on a lump sum, which gives users 27%-30% of discount. Monthly pricing is not readily available on LogMeIn Rescue’s website. To get monthly pricing information, you may contact their sales team.
($ per month)
|Rescue Remote Support|
|Rescue + Mobile Support|
The main differences between the plans are features like top smartphone and tablet support, SMS connection method, mobile device configuration, co-browsing, push various profiles and settings, and more.
Top Helpdesk Software 2019
Summary of User Reviews
What LogMeIn Rescue does well:
Users who gave LogMeIn Rescue a positive review said that the software is very easy to connect to users’ devices, which helps them troubleshoot systems remotely. They said this makes their support tasks easier compared to having their clients describe their device issues and providing them technical instructions on what to do.
What LogMeIn Rescue does not do well:
Users who gave LogMeIn Rescue a negative review said that the pricing is steep for a small company.
Most Helpful Positive User Review
One user who gave LogMeIn Rescue a positive review on G2 Crowd said that the integrated dashboard lets them control their clients’ computers and do file transfers all from one place. She also likes the ease of the six-digit code that is generated by the software to enable secure and quick support.
Most Helpful Negative User Review
One user who left a review of LogMeIn Rescue on G2 Crowd said that it can be slow to connect sometimes. She also said that the software can be expensive, depending on the number of agent licenses that need to be purchased.
LogMeIn Rescue Features
Check out the list below of some of LogMeIn Rescue’s features.
- Remote support
- Mobile support
- Video Support (Lens)
- Integrations and API
- Agent Productivity
- Administration and Reporting
- Customization and Branding
- Features Comparison
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LogMeIn Rescue FAQ
Is LogMeIn Rescue legitimate?
LogMeIn Rescue is used by tens of thousands of legitimate businesses that include 50 of the world’s top telecommunications companies.
Is LogMeIn secure?
LogMeIn Rescue uses active defense security protocols that provide users with the highest security in a remote access session. LogMeIn Rescue also requires mutual consent. A support technician cannot access a client’s computer unless granted by the computer owner.
LogMeIn Rescue Overview Video
This video provides a step-by-step process on how to perform a remote access using LogMeIn Rescue Console. It also covers the functions and features of the LogMeIn Rescue software.
When choosing a help desk software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of LogMeIn Rescue’s popular integrations:
Top LogMeIn Rescue Alternatives
Not sure if LogMeIn Rescue is the right fit for you? Read our reviews of all top help desk software providers.