LogMeIn Rescue is a help desk software that gives users remote troubleshooting access to their customers’ devices. Its features include multidevice support, file transfers, issue diagnosis, and co-browsing function. In this article, we cover LogMeIn Rescue reviews and pricing. Ready to get started? Get a free trial.
LogMeIn Rescue Pricing
LogMeIn Rescue pricing is based on two subscription options, both billed annually: Rescue Remote Support ($108.25 per month) and Rescue + Mobile Support ($145.75 per month). The main difference between the plans is access to premium features such as top smartphone and tablet support, short message service (SMS) connection method, mobile device configuration, co-browsing, push various profiles, and more.
Rescue Remote Support
|Rescue + Mobile Support|
*Annual plans are paid in full at the beginning of the billing cycle.
Users who need team pricing plans may get in touch with LogMeIn Rescue’s sales team to request a customized quote.
Ready to get started with LogMeIn Rescue? Get a free trial.
Top Help Desk Software Providers 2019
Summary of Positive LogMeIn Rescue Reviews
Users who gave positive LogMeIn Rescue reviews commended its efficient remote troubleshooting functionality and web-based nature. Great customer support was also consistently cited.
“The ability to log into a customer’s computer, see or control their screen, and transfer files is incredibly beneficial. The web-based program gives us access to use the tool anywhere, and the desktop console gives us the ability to launch it instantly with one click.”
Summary of Negative LogMeIn Rescue Reviews
Users who gave negative LogMeIn Rescue reviews said that the pricing options are too expensive for small businesses. Some of them also cited a steep learning curve and a not-so-easy setup process.
“It is complicated to onboard new technicians and the initial set up was quite confusing.” —Juan Saldana
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LogMeIn Rescue Features
Check out the list below of some of LogMeIn Rescue’s features:
- Remote and mobile support
- Video support option
- Agent productivity tracking
- Performance reports
- Customizations and company branding
- 24/7 technical support
- And more
LogMeIn Rescue FAQs
What onboarding assistance does LogMeIn Rescue provide new users?
LogMeIn Rescue provides users with a rich pool of resources to get them up to speed with using the program. These include a knowledge base and recordings of live support sessions. It also updates its blog page to provide users with current and relevant articles to help them maximize the use of the program.
How does LogMeIn Rescue guarantee data security?
LogMeIn Rescue adheres to strict security and privacy standards. It guarantees user account safety through permission-based security, two-step verification process, single sign-on (SSO) feature, and session reporting. It also adheres to the clauses provided under the General Data Protection Regulation (GDPR), giving users the assurance that all data stored in the system are safe and encrypted.
Here is a list of some of LogMeIn Rescue’s popular integrations: