Lookback is a usability testing company that offers remote and in-person testing services. It enables users to test the design and layout of their prototype websites and mobile apps for optimized user experience. In this article, we cover Lookback reviews and pricing. Ready to get started? Get a free trial.
Lookback pricing is based on three subscription plans: Starter ($59 per collaborator, per month), Pro ($119 per collaborator, per month), and Enterprise (custom pricing). The main difference between the plans is access to premium features, such as recording export, priority chat support, single sign-on (SSO) option, and a customizable contract.
*Annual plans are paid in full at the beginning of the billing cycle.
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Summary of Positive Lookback Reviews
As of the date that this article was written (June 7, 2019), there are very few positive reviews about Lookback available online. Some users said that it is simple and easy to use. Other users commended its helpful timestamp feature and remote testing capability.
One user who gave Lookback a positive review on G2 said that her favorite feature is the ability to add notes and bookmark certain timestamps of recorded sessions. She shared that their user experience (UX) team gets to compile all the qualitative data from the timestamps and move them into their UX research repository for easy search of terms associated to certain features that they were testing at the time.
Summary of Negative Lookback Reviews
There are also very few negative reviews about Lookback as of this writing. Some users complained about connectivity issues in the middle of interviews. It is notable, however, that negative reviews are rare and users like the software in general.
Check out the list below of some of Lookback’s features:
- Live moderated testing
- Self-test or unmoderated testing
- Customizable tester tasks
- Live note taking
- Results analysis
- Slack integration
- And more
What is the difference between a collaborator and an observer?
Collaborators are the members of your organization who are involved in carrying out and analyzing research. Observers are members of your team who are involved in just watching and commenting on content on Lookback, rather than creating it.
Will users lose their interview recordings upon account cancelation?
Lookback won’t erase files and interview recordings immediately. However, users won’t be able to access their account anymore once they request for cancellation and they are advised to export all their data on a regular basis.