Loop Communications is a hosted VoIP business phone system service provider for small and mid-sized companies. Their VoIP solutions include unlimited calling, call routing, digital faxing, three-way calling, caller ID, international calling, number porting, toll-free and local numbers, and more. We compiled reviews from around the web and determined that Loop Communications generally has positive ratings. We also cover the pricing options available.
Summary of Loop Communications User Reviews
What Loop Communications does well:
Users who left positive reviews were happy with the company’s level of service. Customers said that the support team is prompt, reliable, and friendly. Users also mentioned that the system allows flexibility, making it easy to tailor features according to their business needs.
What Loop Communications does not do well:
A few users who gave Loop Communications critical feedback said that they are having trouble figuring out how to forward a voicemail.
Most Helpful Positive User Review
A customer who left Loop Communications a 5-star rating on G2 Crowd said that the system provides the perfect solution for their business needs. He mentioned that the system works flawlessly — whether it’s setting up a single phone or creating an advanced call routing plan. He’s also impressed with the customer support response times and said that most of their requests are completed within 10 minutes of opening a ticket.
Most Helpful Negative User Review
A customer who gave Loop Communications a critical review on G2 Crowd said that while the company has been a great choice for their phone needs, he still can’t figure out how to send voicemails via email text.
Loop Communications Pricing
Loop Communications offers a hosted phone system for $70 per month. The phone extension upgrade (for unlimited local and long distance calling) costs $17 per month and the virtual extension costs $7 per month. The system’s features include voicemail to email, auto attendant, call routing, automatic office hours, call recording, multiple locations, and more.
|Price per Month|
|Hosted Phone System||$70|
You can assign extensions to an external number like a cell phone for $7/month.There are also add-ons available such as toll free numbers for $20/month, digital fax for $10/month, and additional local numbers for $1/month.
Loop Communications Features
- Automated Attendant
- Busy Lamp Field (BLF)
- Call Blocking
- Call Center Queue Reports
- Call Forwarding
- Call Logs
- Call Monitoring
- Call Parking
- Call Recording
- Call Routing
- Caller ID
- Cell Phone Extensions
- Conference Bridge
- Custom Call Tagging
- Dial by Name Directory
- Digital Fax
- External Call Transfers
- International Calling
- Local Numbers
- Music on Hold
- Number Porting
- Professional Voice Recording
- Ring Groups
- Situational Call Forward
- Three-way Calling
- Toll-free Numbers
- Voicemail to Email
- And More…
Useful Loop Communications Resources
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Best VoIP Phone for Business 2017: Grandstream vs Cisco vs Polycom – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Grandstream vs Cisco vs Polycom to give you an idea of which VoIP phone will work best for your business needs.