Loop Communications is a hosted VoIP business phone system provider for small and mid-sized companies. Their VoIP solutions include unlimited calling, call routing, digital faxing, three-way calling, caller ID, number porting, toll-free and local numbers, and more. We compiled Loop Communications user reviews from around the web and determined that it has generally positive ratings. We also shared its available pricing options
Summary of Loop Communications User Reviews
What Loop Communications Does Well
Users who gave Loop Communications a positive review said that the system is user-friendly. They also mentioned that the customer support representatives are attentive, helpful, and always quick to respond.
What Loop Communications Does Not Do Well
There aren’t a lot of negative Loop Communications reviews, but some users mentioned minor issues such as difficulty in understanding reports, picking up parked calls, and bugs when sending faxes via email.
Most Helpful Positive User Review
A user who left a positive review of Loop Communications on G2 Crowd said that he was able to complete his installation without any major hitches. According to him, when he needed something, everything was handled quickly, efficiently, and most of all, professionally by the customer support team.
Most Helpful Negative User Review
A user who left a negative review of Loop Communications on G2 Crowd complained about the faulty email faxing functionality. He said that there was a time when the software had a system glitch and none of their faxes went through to their intended recipient.
Loop Communications Pricing
Loop Communications offers a flat rate of $17 per extension per month. The flat rate is not affected by the number of calls made and received or the number of features used. There are also no long-term contracts.
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Loop Communications Features
Check out the list below of some of Loop Communications’ features:
- Auto Attendant
- Call Routing
- Music on hold
- Number Porting
- Cell Phone Extensions
- Virtual Extensions
- Virtual Mailbox
- Queues
- Voicemail to Text
Helpful VoIP Software Resources
6 Best Small Business VoIP Phone Service Providers 2019 — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Loop Communications FAQ
Does Loop Communications offer a free trial?
There was no mention of a free trial on Loop Communications’ website. However, interested users may contact the company’s sales team to learn more about the product.
Do users really get unlimited calls?
Yes. All users within the US are entitled to make unlimited calls using the system.
Top Loop Communications Alternatives
Not sure if Loop Communications is the right fit for you? Read our reviews of all top VoIP software.
David Monarch
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
When I started with my company, I came in the middle of the VOIP Upgrade for several of our locations and the gentleman I replaced had not kept up any decent notes, the tech I worked with, very closely I might add, from Loop, made this transition go from a potential nightmare to a Sunday walk in the park. Their customer service is well above any other I have experienced.
This one is hard for me, but the only thing I have found that I don’t like is the fact we are unable to change our conference call pin numbers on the fly.
Unable to change conference bridge line pins on the fly and no centralized management interface for their efax service, customer facing.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.