2023 Lucidchart Reviews: Pricing, Features & Alternatives
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Lucidchart is a web-based diagramming and visual communication tool that allows users to create a variety of diagrams, including process maps, flowcharts, website wireframes, and organizational charts. It is packed with customizable shapes and design elements to make professional-looking and visually appealing diagrams and enables collaboration through commenting, revision history, and other features.
Monthly fees start at $7.95 for Lucidchart’s Individual plan; if you buy a bundled plan, which includes its whiteboard companion, Lucidspark, fees start at $15.90. It also has a free version with basic features that microbusinesses and small companies might find useful.
Lucidchart Overview
Pros
- Easy to use
- Wide variety of prebuilt and customizable diagrams and templates
- Integrates with popular project management apps like Trello and Google Drive
- Integrates with several HR management tools like BambooHR and Workday
- Has a mobile version (iOS and Android)
- No customer lock-in
Cons
- Learning curve at the beginning
- Internet dependent
- Slows down when doing big projects
- Limited export options
See our top alternatives table for more information on these providers.
Lucidchart Deciding Factors
Free Version/Free Trial | Has a free version; premium plans have a free 7-day trial |
Pricing |
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Standout Features |
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Ease of Use | Generally, users need to familiarize themselves first with how the features work, which does not take long. Once users get past that stage, using Lucidchart is easy. |
Customer Support | Email, knowledge base, chat, FAQs, phone support, dedicated success manager |
Top Lucidchart Alternatives
 |  |  |
|---|---|---|
Best for: Organizations that handle large amount of data | Best for: Businesses that need both real-time collaboration and communication tools | Best for: Businesses looking for a more agile tool |
Base monthly fee starts from: $5/user per month | Base monthly fee starts from: $8/user per month; Has a free version | Base monthly fee starts from: $8/user per month; Has a free version |
Lucidchart Pricing
Lucidchart has a free starter package that includes 100 templates, basic collaboration tools, and 60 shapes per document. Its paid plans are geared toward individuals, teams, and large enterprises.
The Individual plan starts at $7.95 and is ideal for individuals, small teams, or microbusinesses. The Team plan is $9/user and gives access to most of its premium features, like unlimited documents and objects, org chart creation, and several app integrations. Its next paid plan is the custom-priced Enterprise plan, which includes the features of Lucidchart’s companion software, Lucidspark, a virtual whiteboard where teams can share their brainstorming ideas. It also includes advanced automation and security features.
For users wanting both software, Lucidchart has bundled plans starting at $15.90 (Individual) and $18 (Team). As of this writing, the provider is offering 25% off those prices.
Features | Free | Individual | Team | Enterprise |
|---|---|---|---|---|
Premium templates/shape libraries | ✓ (Limited) | ✓ | ✓ | ✓ |
Dynamic shapes | ✓ Manual | ✓ Manual | ✓ Manual | ✓ Connected to data source |
Group view for org charts | ✓ Manual | ✓ Manual | ✓ Manual | ✓ Connected to data source |
Integrations | ✓ (Limited) | ✓ (Limited) | ✓ (Limited) | ✓ |
Auto visualization features | ✕ | ✓ One-time data import | ✓ One-time data import | ✓ Data refresh |
Revision history | ✕ | ✕ | ✓ | ✓ |
Commenting | ✕ | ✕ | ✓ | ✓ |
Data overlay | ✕ | ✕ | ✕ | ✓ |
Data linking | ✕ | ✕ | ✕ | ✓ |
Lucidchart Org Chart Features
Lucidchart’s org chart is a noteworthy feature that third-party review sites often compare with other popular org chart software like Pingboard and ChartHop. We found it contains the necessary functions and features of an organizational chart, plus much more. Using our evaluation criteria for best organizational chart software, it scored an overall 4.28 out of 5, with a 4.5 out of 5 for org chart features specifically.
Lucidchart’s wide range of diagram templates and shapes is not just helpful in creating mind maps or architectural diagrams but also for org chart creation. Choose any template to create a hierarchical, flat, or matrix org chart. You can then use different colors and shapes to identify their department or management level.
Lucidchart has a wide range of templates, shapes, and colors.
This feature works not only on the organizational chart but all other projects and tasks. Managers can control what data can be accessed by employees. More so, project owners can select what part of the project can be viewed by project collaborators.
It allows users to easily locate and select the people or elements they need using their own filters on the search bar. It saves time and increases productivity because they can quickly find the information.
The org chart contains comprehensive information about each employee, including their name, phone number, position, and interests. This feature makes employee management easier because it allows everyone to see who’s who in the company and get to know them better.
Users can leave comments or feedback and ask questions in real time. It allows them to discuss any concerns or ideas immediately. With this feature, users have a streamlined, central place to communicate.
Lucidchart General Features
Aside from its vast library of different colors, shapes, and templates, Lucidchart is filled with many remarkable features and functionalities that businesses of any type and size can use. Its features have been designed to help users streamline processes that could otherwise be tedious and time-consuming.
Users can edit their projects on Lucidchart using any type of device, including smartphones, tablets, laptops, and desktops. As long as there is access to an internet connection, users can edit anytime and anywhere.
Users can control the visibility and stacking order of objects with Lucidchart’s layering feature, making it easier to focus on specific parts of the diagram while hiding elements that are not relevant at the moment. This feature comes in handy when creating organizational charts, network diagrams, and flowcharts.
Layers allow users the see levels of a system, different phases of a process, and many more.
You can import and export different file formats to and from Lucidchart—including CSV and PDF files, VDX/SDX, and SVG. That makes it easy to transfer file projects from different software to Lucidchart.
The number of Lucidchart’s integrations is pretty impressive for a diagramming tool. These include project management software, finance software, human resources management software, and more. Below is a list of all of Lucidchart’s integrations:
- Google Drive
- Microsoft Office
- Slack
- Google Workspace
- Dropbox Business
- Microsoft 365
- Salesforce
- Asana
- GitHub
- OneDrive
- Jira
- Google Slides
- Microsoft Teams
- Rippling
- BambooHR
- ADP Now
- Box
- Zapier
- Visio
- Confluence
- Okta
- Diagrams.net
- Lucidspark
- Quickbase
- Schoology
- Amazon EC2
- Dropbox Paper
- Quip
- ITGlue
- OneLogin
- Slab
- Zoho Connect
- Nuclino
- Gliffy
- Omnigraffle
- Zluri
- ProProfs Knowledge Base
- UVexplorer
- Jive
- Bitium
- Nextpond Blissfully
Lucidchart Ease of Use
- Easy to set up
- Tons of training options (videos, webinars, and documentation)
- Multiple customer support methods (email, knowledge base, chat, FAQs, and phone support)
- In-app commenting for better collaboration
- Drag-and-drop interface
Lucidchart takes some time to become familiar with all its features and functionalities. Once you get past that, using the software is easy.
What Users Think
We looked at third-party sites like Capterra and G2 for Lucidchart reviews and found that it’s one of the most reviewed diagramming tools. Users who left positive reviews love its wide range of customization options allowing them to do almost anything, as well as the ease of collaborating with teammates and sharing documents from one platform to another.
Additionally, some users love that Lucidchart does not have a customer lock-in. They also mentioned that Lucidchart is more affordable than similar software.
Meanwhile, most negative reviews mentioned that Lucidchart has a lot of features that users don’t typically use. Other users noted that Lucidchart slows down when the project grows in scale.
- G2: 4.6 out of 5 based on 1,900+ reviews
- Capterra: 4.5 out of 5 based on 1,700+ reviews
Bottom Line
Creating flowcharts, mind maps, wireframes, and organizational charts can be time consuming, especially if you start from scratch. With Lucidchart’s premade templates, you can create even complex diagrams with just a few clicks and embed them in websites and documents. It also offers real-time collaboration features and integrates with popular productivity tools and HR software, making it valuable for businesses and organizations looking to communicate information visually.
