M-Files is an information management solution for enterprises. It features an Intelligent Metadata Layer (IML) that unifies information from several different document management systems like shared network folders, Dropbox, Dox, SharePoint, and more. We compiled M-Files user reviews from around the web and determined that they have generally positive ratings. We also compared the most popular pricing options for small business owners.
Want to know the top document management software for small business? Read our M-Files alternatives guide.
M-Files Customer Reviews
Ease of Use: Good
Customer Service: Good
Summary of User Reviews
What M-Files does well:
Users who left a positive review of M-Files like that the software can be customized according to every user’s specific needs, is intuitive, and is easy to use. They also appreciate that it gets updated frequently so that it stays relevant.
What M-Files does not do well:
Users are generally happy with M-Files; however, some of them feel that although using it becomes easy once a user learns how it works, it still requires an initial learning curve — so one should be prepared to spend quite a bit of time to learn how to use it. A few users also mentioned that because it has many capabilities and is an in-depth program, they feel like they haven’t maximized using it to its fullest potential yet because learning takes a while.
Most Helpful Positive User Review
A user who gave a positive review of M-Files on G2 Crowd said that it is the best document management system he has used, hands down. He likes that it is simple to use, even for an average worker.
Most Helpful Negative User Review
One user who left a review of M-Files on Capterra said that you really need help from a third party company to set up the automation and workflows to get the full benefits off the software. However, he’s still satisfied with M-Files overall and has even rates it 5 out of 5.
M-Files User Reviews from Around the Web
Here are a few other resources for finding helpful M-Files customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of January 11, 2018|
M-Files’ pricing is not available on their website. Other similar software cost anywhere between $8 to $250 per month. According to a third party site, M-Files has two pricing models: one-time fee license and subscription.
Some of its features include the following:
- CRM, Accounting, and ERP integrations
- Workflow automation
- Log and audit trail
- “Full text” and metadata search
- Industry regulation compliance
- Remote mobile access
- File scanning and capture