MaestroQA is a customer service quality assurance (QA) software that allows managers to coach their teams on how to provide excellent client support. It enables users to identify customer support issues and measure agent performance. In this article, we cover MaestroQA reviews and pricing. Ready to get started? Get a free trial.
Summary of MaestroQA Reviews
As of March 2019, there are very few up-to-date MaestroQA reviews online. If you are a past or current MaestroQA customer, leave a review to help other business owners who are deciding whether or not to use the software.
The MaestroQA pricing scheme consists of four paid plans: MaestroQA Essentials ($24/month/agent), MaestroQA Team ($36/month/agent), MaestroQA Professional ($49/month/agent) and MaestroQA Enterprise (custom priced). The main differences between the plans are access to additional features, such as dedicated customer support, a Salesforce integration, and more.
*Annual plans are paid in lump sum at the beginning of the billing cycle.
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Top Customer Service Software 2019
Check out the list below of some of MaestroQA’s features:
- Agent coaching dashboards
- Customizable QA scorecards
- Reporting tools and scoring calibration
- Strict data security and privacy shield compliance
- Team communication tools
- Workflow automation
I have a help desk software with several licenses for agents and other users. Will MaestroQA charge me with the number of licenses I have in my help desk?
No, it will not. MaestroQA will charge you only for the number of agents that you will grade.
I employ seasonal agents during my business’ peak periods in a year. How will MaestroQA handle my billing?
If you subscribe to a monthly plan, then MaestroQA will adjust your billing based on the number of agents graded. For users with annual subscriptions, MaestroQA will charge a pro-rated fee or issue a credit amount if you go over or under your expected limit, respectively.
Here is a list of some of MaestroQA’s popular integrations: