Magento is an ecommerce platform that offers solutions for B2B, small businesses, and omnichannel businesses. It’s features include order management, shipping, and business intelligence. We compiled reviews from around the web and determined that Magento has mainly positive ratings. We also compared the most common pricing options for small business owners.
Magento Customer Reviews
Summary of Magento Customer Reviews
What Magento does well:
Users who recommend Magento said that they find the system very helpful fulfilling online store requirements such as checkout, shopping carts, coupons, gift cards, and product return features. Great customizability was also cited.
What Magento does not do well:
Users who left negative reviews of Magento said that it is not user friendly and is only ideal for users with advanced coding experience.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that Magento is the best platform for small and mid-sized businesses as it has everything a user needs. According to him, it’s a great platform that contains all the necessary requirements for running an online store including customer management, customizable product information, multi-language support, multi-store support, coupons and various checkout options, among others. He concluded that Magento is probably the best ecommerce platform on the market.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that the platform is not for users who do not have advanced technical skills. He said that users need coding skills to manage it or they need a technical person/team with PHP/MySQL expertise. He also mentioned that a good server is needed to run the ecommerce store seamlessly, as it won’t run smoothly on a shared server. He cautioned that users have to be very careful when a new version of a plugin is released as sometimes, updating creates problems because of version conflicts. However, he noted that if there is a technical person who has PHP/MySQL expertise within the team running the online store, then Magento is the best platform for an ecommerce store.
Magento Reviews From Users Around the Web
Here are a few other resources for finding helpful Magento reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: September 25, 2017|
Magento has an open source, free version and two paid subscription plans with prices ranging from $1,999 to $3,999 per month. The main differences between the plans are the cloud hosting, customer support and hardware allocation.
features (see details below)
|24/7 email support|
|Dedicated Launch Manager|
- Inventory management
- Shipping handling
- Coupon and gift management
- Multiple payment options
- API for web services
- Multi-language support
- Optimized for mobiles and tablets
- Product bundling
- Order processing
- Customer support
The two paid plans include 24/7 email support, while the Magento Commerce Pro Plan includes dedicated hardware to provide platform reliability and performance, as well as a dedicated launch manager to help the user with all the backend work until the store goes live.
The paid plans offer a 30-day free trial for interested users.