ManageEngine ServiceDesk Plus is a help desk software designed for IT management applications. It also features project and contract management services. We compiled user reviews from around the web and determined that ManageEngine ServiceDesk Plus has mainly positive reviews. We also compared the most common pricing options for small business owners.
ManageEngine ServiceDesk Plus Customer Reviews
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
What ManageEngine ServiceDesk Plus does well:
According to the positive reviews online, users like ManageEngine ServiceDesk Plus because it lets them keep their internal communication in one place. Some users are also pleased that it improved their HR services.
What ManageEngine ServiceDesk Plus does not do well:
Users who gave ManageEngine ServiceDesk Plus negative reviews online said that the software can be expensive for small businesses. Other users complained about the simple user interface and wished that they looked better to appeal more to their clients. Others dislike the reporting feature because it misses some key points in their data analysis.
Most Helpful Positive User Review
According to a user who gave ManageEngine ServiceDesk Plus positive feedback on Software Advice, the application helped their company keep their communication in a central platform. He is also pleased that it helped their HR department perform better.
Most Helpful Negative User Review
According to a user who gave ManageEngine ServiceDesk Plus negative feedback on G2 Crowd, the software is not as intuitive as she expected. She wishes there was HTML email so that they can send customized templates to their clients. She also said that their team does not like the user interface design.
Other ManageEngine ServiceDesk Plus User Reviews From Around the Web
Here are a few other resources for finding helpful ManageEngine ServiceDesk Plus customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
*Average ratings as of November 10th, 2017
ManageEngine ServiceDesk Plus Pricing
ManageEngine ServiceDesk Plus has three subscription plans — Standard, Professional, and Enterprise Edition, which cost $8, $16, and $49 per user per month respectively. The main differences between the plans are the number of technicians and nodes that come with each and the inclusion of features such as help desk management, asset management, problem management, and more.
Compare ManageEngine ServiceDesk Plus Competitors