ManageEngine ServiceDesk Plus is a help desk software designed for IT management processes. It provides tools for task automation, extensive reporting, and streamlined workflows. In this article, we cover user reviews. Ready to try ManageEngine ServiceDesk Plus? Get a free trial.
ManageEngine ServiceDesk Plus Pricing
ManageEngine ServiceDesk Plus’ pricing is not readily available on its website. However, according to a third-party site, estimated pricing ranges from $495 to $1,195+ per year. The main differences between the plans are the number of technicians and nodes that are supported.
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Top Helpdesk Software 2019
What ManageEngine ServiceDesk Plus Does Well
Users who gave ManageEngine ServiceDesk Plus a positive review commended its powerful ticketing system, along with helpful features such as task and project management, inventory tracking, and reports. They also mentioned that its ease of use and customizability enable them to effectively streamline their workflows.
One user who gave ManageEngine ServiceDesk Plus a positive review on G2 Crowd said that its ticketing system is complete with asset discovery, project management, and notification tools. He also commended the ease of use, responsive customer support, and seamless setup.
What ManageEngine ServiceDesk Plus Does Not Do Well
Users who gave ManageEngine ServiceDesk Plus a negative review complained about experiencing system glitches and bugs. Some users also suggested improvements on the intuitiveness of its custom fields and the addition of a built-in chat support system.
One user who gave ManageEngine ServiceDesk Plus a negative review on G2 Crowd recommended adding keyword triggers to make searches using custom fields more accurate. He also said that automated keyword-based answers would be helpful for customer support teams.
ManageEngine ServiceDesk Plus Features
Check out the list below of some of ManageEngine ServiceDesk Plus’ features:
- Automated Ticket Generation
- Incident Management
- Self-Service Portal
- Software Asset Management
- Asset Inventory Reports
- Problem Management
- Data Archiving
- Service Catalog
- Change Management
- Custom Application Platform
- Request Mode
- Multi-Site Support
- Email Parsing
- Office 365 Integration
ManageEngine ServiceDesk Plus FAQ
How does ManageEngine ServiceDesk Plus help users create tickets?
How can users effectively manage recurring incidents using the software?