Mavenlink is a project management software that also provides a time tracking feature. It allows business owners, freelancers, and contractors to easily track the hours they or their employees spend on projects and send corresponding invoices to their clients. We compiled Mavenlink user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
Mavenlink Customer Reviews
Overall Experience: Good
Pricing: Average
Ease of Use: Good
Customer Service: Excellent
Summary of User Reviews
We scoured reviews online and determined that Mavenlink has generally positive ratings. Here’s what we found:
What Mavenlink does well:
Users who left a positive review of Mavenlink said that the software is an all-in-one solution for project management as it can track hours, send invoices, record accounting, store client histories, and generate reports. A lot of users love that they can add unlimited tasks and projects in the platform. Great customer support was also often mentioned.
What Mavenlink does not do well:
Most users are generally happy with Mavenlink, but a few users mentioned that it can be pricey for those who are still starting out and that there are other more cost effective systems out there, which might have less features than Mavenlink but can be enough. Some users also mentioned that the initial learning curve can be steep because of its many functionalities.
Most Helpful Positive User Review
One user who gave Mavenlink a positive review on G2 Crowd said that the software allows their consulting business to set up hundreds of projects with different clients — making it easy for them to track their billable hours, notes, expenses, and progress. He also mentioned that all of this information stays with each client file, which is vital for when they need to transition every project from one consultant to another.
Most Helpful Negative User Review
One user who left a review of Mavenlink on Capterra feels that the software is expensive and is a bit tough to use at first. But he admits that, overall, he has been amazed with his experience with the software.
Mavenlink User Reviews from Around the Web
Here are a few other resources for finding helpful Mavenlink customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average Rating as of August 25, 2017 | |||
Mavenlink Pricing
Mavenlink has three plans that offer a time tracking feature — the Professional, Premier, and Enterprise. The Professional plan costs $39 per month per user. Users who are interested in the Premier or Enterprise plan should contact Mavenlink for pricing. The main difference between the plans is the added features and functionalities that come with the higher plans.
| Monthly Price | |||
| Time Tracking | |||
| Collaboration | |||
| Project Management | |||
| Financials | |||
| Resource Planning | |||
| Advanced Services | |||
| Business Intelligence |
To see if the software matches your needs, Mavenlink offers a 10-day free trial, with no credit card required.
Compare Mavenlink Competitors
Not sure if Mavenlink is the right time tracker for you? Take a look at our time tracking software comparison.
Leave a Review
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Jaymie Cutaia
Mavenlink keeps us all ‘on the same page’- -removing unnecessary emails from our inbox- and getting our tasks, files and timelines all easy-to-understand, easy-to-update and easy-to-report.
Honestly I haven’t had a bad experience since deploying Mavenlink 3 years ago.
I only wish that I had known of them earlier. I would have deployed this 10 years ago if I did! 🙂
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Steve Buck
Mavenlink has created a robust project management platform for service businesses. Just as they describe, the app provides an all-in-one project management solution. We depend on the app for every aspect of managing and communicating our projects internally.
I’m very pleased with the company. It is expensive, but it’s a premium product/service.
We vetted the company and their product thoroughly before making a selection
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Zack
Allows very granular control over features and functions, integrates easily with Google and Quickbooks, has tools to track and keep records of client communications, works very well for the detail oriented mind. It’s perfect for organizations that need very fine control over many projects whose team members have overlapping or otherwise complex responsibilities. It also makes managing the time of remote team members significantly easier.
The text-heavy interface can be a bit overwhelming at first glance, but makes good sense when you dig into it.
Nothing, it’s exactly what it says on the tin.
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Duncan McGillivray
We used Mavenlink for a little over 3 years in our digital marketing agency. It was instrumental in giving us the ability scale our small agency into a medium size one. Being able to track project deliverables, timelines, communications and budgets in real-time helped us immensely. One particular aspect of Mavenlink that really aligned well with one of our brand goals was transparency. Clients could be involved in projects and see projects in real-time – this helped build confidence in our clients understanding of our ability to effectively manage the projects.
While we enjoyed the program, we have moved on from it to another provider. Some of the reasons including lack of a mobile interface, costs, and at the time, lack of a chrome extension (which they now have). Due to our workloads we also found that the software had a steep learning curve that took time to understand. It really required you to dig into the software to understand its features and how to use it properly.
We jumped on when Mavenlink was first starting out, we left due to the increase in costs associated with the platform. In hindsight, it would have been nice to understand the projects ‘in the works’ as the program developed. We were informed of an increase in costs with no real justification on the added value the program would provide in return.
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Kendra Strickler
We’ve been using Mavenlink since January 2016 and our entire staff loves it and is grateful to the move from our old system. Our team finds it easy to use and manage their tasks, our clients love it because all information regarding their Projects is in one place. We use it for resource allocation and task prioritization.
One of the largest benefits of moving to MavenLink was the transparency in our communication with our clients. The tasks allow them to see what is going on, on a day-to-day basis with their Projects and support requests. They are able to communication with our team and all the information is in one place so it’s easy to find and reference. We’ve also started sending our weekly reports to our clients, letting them know how much time was spent and which tasks were completed.
Also, the management team is sent a daily digest of all comments and activity done throughout the day. It’s an amazing option for us, we aren’t bombarded with hundreds of emails but we are still being kept up to date on what is happening with each of our clients.
MavenLink falls short when it comes to updating and understanding the status of various tasks. You cannot customize the status options to fit your work flow, they are set in stone “” so it’s not entirely helpful. Also, you can’t say who is directly responsible for the task at any given moment. You might have 4-5 people assigned to the task because they need to be informed, but you don’t know who is currently in charge of the task. For example, a developer might be assigned “fix the blog” once he/she completes the task it is sent back to the client to review, it would be great to say that the task is now assigned to the client for feedback.
The other thing that some find confusing is the activity feed. While it is helpful to have an overview page of all the activity on the Project, people are allowed to post comments without tying it to a task, which means that many questions or requests are either overlooked or lost. Make sure you train your team (and your clients) so that they get into the habit of linking every single comment to a task, it helps with organization and eliminates confusion.
I wish we had fully understood the variety of options, functionality, etc. that were offered and took more advantage of these solutions up front. That would have helped when setting up Projects and processes for using the tool.
I also wish we had looked into their reporting options earlier. The free reporting isn’t the best, and the different reports you can pull aren’t necessarily consistent with the information presented; sometimes the time logged is in minutes and other times it’s in hours, sometimes the time is marked as Billable/Not Billable and other times you have to guess because the amount billed is displayed. The more in-depth reporting is very expensive as you have to pay per person, even though it’s only 1-2 people who need to pull the reports.
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