Medallia (formerly Kampyle) is a survey software that enables users to collect real-time feedback from respondents. It also functions as a marketing automation tool for creating personalized and targeted campaigns. In this article, we cover user reviews. Ready to get started with Medallia? Request a demo.
What Medallia Does Well
Users who gave Medallia a positive review like that they can immediately act on negative survey responses given the Medallia Experience Cloud. Some also mentioned that it is easier to measure customer sentiment because of the NPS insights on the software’s dashboard.
One user who gave Medallia a positive review on GetApp appreciates that the software’s real-time data tracking feature instantly alerts her team of any survey response that includes a complaint. She likes that they can respond within the program, too.
What Medallia Does Not Do Well
Users who gave Medallia a negative review mentioned that there is a steep learning curve at the beginning, but it was mostly because of the software’s many features.
One user who left a review of Medallia on G2 Crowd said that it took her and her team some time to master the user interface, but they eventually got the hang of the features and have been using the software for almost a year. She dislikes that Medallia doesn’t have the ability to resend surveys that customers either want to take again or couldn’t find in their emails.
Medallia does not publish its pricing on its website, but paid apps similar to it have pricing options that range from $40 to $350 per month, depending on the features included. Interested users may contact their sales team to obtain pricing details.
Ready to get started with Medallia? Request a demo.
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6 Best Customer Feedback Software for 2018 — Read our guide where we examined customer feedback software and then identified the top six in terms of price, ease of use, communication capabilities, survey features, integrations, and reporting and analytics.
Check out the list below of some of Medallia’s features:
- Web Feedback
- Web Analytics Integration
- Mobile SDK
- Mobile Feedback
- Text Analytics
- Advanced Customer Segmentation
- Real-Time Alerting
- Contemporary User Interface
- Self-Service Administration Capabilities
Are the surveys created on Medallia customizable?
Yes. Medallia’s Survey Builder feature allows users to create customized surveys in just minutes.
What can the Medallia Experience Cloud feature do for users?
Medallia Experience Cloud enables users to respond to customer feedback in real-time. Companies and their staff departments are instantly alerted with relevant information so that they can track root causes and devise action plans before a problem escalates.
Here is a list of some of Medallia’s popular integrations: