MerchantPlus is a merchant services provider that allows small business owners to process electronic payments. We compiled MerchantPlus reviews from our own website plus looked at user reviews from around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top merchant services provider, read our buyer’s guide.
MerchantPlus Customer Reviews
Summary of User Reviews
We scoured hundreds of reviews to determine why MerchantPlus has generally negative ratings. Here’s what we found:
What MerchantPlus does well:
Users who gave MerchantPlus a positive review said that their merchant account approval process is quick. There was also very little need to call customer service because they hardly encounter issues.
What MerchantPlus does not do well:
Users who gave Merchant Plus a negative review said that it is difficult to contact their support team. There are also reported incidents when MP failed to reply to emails or return calls. Terminating merchant accounts is also a challenge, users said.
Most Helpful Positive User Review
One user who gave MerchantPlus a positive review on Merchant Maverick said that his account was approved within a week of applying and was offered a “no early termination fee” agreement. The user also mentioned that he only had to call once for assistance since he started using them.
Most Helpful Negative User Review
One user who left a complaint about MerchantPlus on Better Business Bureau said that when his business closed, he contacted MP and sent all the required paperwork to terminate his merchant account with them. However, the account was never closed, and MP continued to draft automatic payments from his bank account. After multiple attempts of contacting them and not getting a resolution, he requested for his bank to stop sending payments to MerchantPlus. Unfortunately, MP sent his account to collections. When he contacted MP again, he sent all the evidence that he had requested for his account to be cancelled and requested for a refund for all the charges incurred after. After several calls and emails, he received verbal and email confirmation that he will be refunded. At the date of the complaint’s posting, the user said he still has not been refunded after two months of waiting.
Other MerchantPlus User Reviews from Around the Web
Here are a few other resources for finding helpful MerchantPlus customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average Rating as of July 10, 2017|
MerchantPlus offers two types of merchant accounts: Advanced and Enterprise. The Advanced plan is for established businesses, while the Enterprise plan is for businesses with large or global reach. The Advanced plan has a monthly charge of $30 with fees of 0.30% above interchange + $.30 per transaction. The Enterprise plan has monthly charges starting at $299 with fees that are less than 0.02% above interchange.
+ $0.30 per transaction
For other applicable fees and rates, contact them (as they are currently not provided on their website), and make sure to read the fine print of the quotation or agreement they will provide you.
For more information on how credit card processing fees work, read our guide.