MetroFax is an internet fax service that allows users to send and receive faxes from a computer, smartphone or web-based dashboard. Fax pages are delivered as attachments directly to the user’s email. We compiled MetroFax reviews from our own website and around the web to determine what their customers think about the company. We also compared the most popular pricing options for small business owners.
For an in-depth comparison of three top online fax services, check out our online fax service comparison guide.
MetroFax Customer Reviews
Overall experience: Fair
Ease of Use: Good
Customer Service: Average
Pricing: Good
Summary of User Reviews
We scoured available reviews online and found that MetroFax has generally mixed ratings. Here’s what we found:
What MetroFax does well:
Users who recommend MetroFax liked its affordable pricing as well as its user-friendly interface on both the online platform and mobile app.
What MetroFax does not do well:
Users who gave MetroFax a negative review found the cancellation process to be very difficult. Many unhappy customers also said that Metrofax’s customer support is unreliable most of the time.
Most Helpful Positive User Review
A user who gave MetroFax a 5-star review on Reviews.com said she liked the competitively priced plans as well as the easy-to-use dashboard. She was able to send and receive faxes in the U.S. in just a few minutes.
Most Helpful Negative User Review
A user who gave a 1-star review on TrustPilot said there was a terrible lack of information in terms of membership cancellation. She also complained that MetroFax’s customer support handled her issues very poorly.
Other MetroFax User Ratings From Around the Web
Here are a few resources for finding helpful MetroFax customer reviews. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: July 14, 2017 | |||
MetroFax Pricing
MetroFax has three pricing options that range from $7.95-$35.95 per month. The main difference between the three plans is the number of included pages you can receive per month. The Essential Plan offers 500 free pages, the Value Plan offers 1,000 free pages, and the Professional Plan offers 2,500 free pages.
| Monthly | |||
| Annually | ($79.50/year) Save $15 | ($129.50/year) Save $25 | ($359.50/year) Save $71 |
| Included Pages |
Is MetroFax Right For Your Small Business?
MetroFax offers a basic online fax service at a great price for small business owners. They don’t charge extra for transmission time or long distance within the U.S. and Canada. However, if you value consistency of quality customer support, you might want to check out other popular options.
Compare MetroFax Competitors
Not sure if MetroFax is the right online fax service for your small business? Check out our online fax service buyer’s guide comparing other three top providers.
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Paul Atreides
screwing up the customers
their job
the outbound service did not work for me; no easy way to cancel; also, I should have read and trusted REAL people reviews in the first place rather than just some promo websites
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Fred Walker
Unknown
The company offers a free trial but requires your credit card information. The problem is – they make it almost impossible to cancel.
Had I known how difficult it would be to cancel the free trial I would never have given them my credit card information.
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Patrick Siefe
Forget customer service with these guys. I am now at the end of month TWO trying to port a number with these guys. I have called EVERY DAY (Monday thru Friday) for three weeks, and gotten a different excuse as to what the problem is. This is the FOURTH time they have asked me to send the same information.
I am a computer consultant for 30 years and this is the poorest customer service I have seen in my life. Do yourself a favor and read almost all of the other reviews here (almost all negative) and believ them. I have spent over 30 hours trying to resolve this, and now found out that they did the same mistake from the beginning. This has cost my customer OVER $400 dollars. Customer service with Metrofax is a complete fraud.
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Jan walker
My significant other was injured in February and I thought it would be beneficial to have an inexpensive method of faxing documents to the work comp insurer. My son found Metrofax for me and worked at setting up the account in addition to assisting with making my home accessible for a person with a disability. I have not logged into the account since late spring. I just spent nearly an hour on the phone with Metrofax, first with Matt in customer service, then with Denis, employee #7423, who stated he was Matt supervisor. I have attempted to cancel my service several times over the last several months by both written letters via postal service and also by an email in September. While they did not show a record of the letters, they did show a record, by their own admission, of the email requesting cancellation yet they continued to charge my credit card. They FINALLY agreed to cancel service today but refused to provide a refund for unauthorized charges since last September. Denis also refused to provide the name of position of his supervisor for me to write a letter in addition to refusing to either transfer me to his supervisor or even check if the supervisor would take the phone call. I will be providing details of this totally unsatisfactory experience on every internet review website, my own personal friends and business associates, the attorney general offices in each state, the Better Business Bureau, and any other consumer protection agency that is recommended. $32 just bought this company a lot. My advice, stay away from them!
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