MetroFax is an online fax service that enables users to send and receive faxes from a computer or smartphone. Its features include dedicated fax numbers, multiple fax pages, mobile faxing, automatic retries, and more. In this article, we covered its pricing options. Ready to try MetroFax? Get a free trial.
What MetroFax Does Well
As of the date this article was written (10/16/18), there are no positive MetroFax user reviews available online. If you are a past or current MetroFax customer, leave a review to help other business owners who are deciding whether or not to use the software.
What MetroFax Does Not Do Well
Users who gave MetroFax a negative review reported having difficulties in canceling their subscription. They also complained about occasional system glitches.
“The company offers a free trial but requires your credit card information. The problem is that they make it almost impossible to cancel. Had I known how difficult it would be to cancel the free trial, I would never have given them my credit card information.”
— Fred Walker
MetroFax Pricing
MetroFax offers three paid plans: Essential ($7.95+/month), Value ($12.95+/month), and Professional ($35.95+/month). Pricing depends on which state a user is located in. The main difference between the plans is the number of fax pages allowed per month. Additional pages processed will be billed after the plan’s limit is reached.
($/Month) | (Per Month) | |
|---|---|---|
| Essential | ||
| Value | ||
| Professional |
Ready to try out MetroFax? Get a free trial.
Top Online Fax Pick from Fit Small Business
Best Online Fax Service — Free and Paid Options — An online fax service allows you to send and receive faxes from your computer or smartphone. In this guide, we compared three of the best online fax services to help you choose what will work best for your business.
MetroFax Features
Check out the list below of some of MetroFax’s features:
See Features
MetroFax FAQ
What happens once the allotted pages are used up?
Read Answer
Does MetroFax offer annually-billed plans?
Read Answer
MetroFax Alternatives
Not sure if MetroFax is the right fit for you? Read our reviews of all top online fax software providers or check out one of these three MetroFax alternatives.
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Leave a Review
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Paul Atreides
Review SourceOrganic
screwing up the customers
their job
the outbound service did not work for me; no easy way to cancel; also, I should have read and trusted REAL people reviews in the first place rather than just some promo websites
Review SourceOrganic
Fred Walker
Review SourceOrganic
Unknown
The company offers a free trial but requires your credit card information. The problem is – they make it almost impossible to cancel.
Had I known how difficult it would be to cancel the free trial I would never have given them my credit card information.
Review SourceOrganic
Patrick Siefe
Review SourceOrganic
Forget customer service with these guys. I am now at the end of month TWO trying to port a number with these guys. I have called EVERY DAY (Monday thru Friday) for three weeks, and gotten a different excuse as to what the problem is. This is the FOURTH time they have asked me to send the same information.
I am a computer consultant for 30 years and this is the poorest customer service I have seen in my life. Do yourself a favor and read almost all of the other reviews here (almost all negative) and believ them. I have spent over 30 hours trying to resolve this, and now found out that they did the same mistake from the beginning. This has cost my customer OVER $400 dollars. Customer service with Metrofax is a complete fraud.
Review SourceOrganic
Jan walker
Review SourceOrganic
My significant other was injured in February and I thought it would be beneficial to have an inexpensive method of faxing documents to the work comp insurer. My son found Metrofax for me and worked at setting up the account in addition to assisting with making my home accessible for a person with a disability. I have not logged into the account since late spring. I just spent nearly an hour on the phone with Metrofax, first with Matt in customer service, then with Denis, employee #7423, who stated he was Matt supervisor. I have attempted to cancel my service several times over the last several months by both written letters via postal service and also by an email in September. While they did not show a record of the letters, they did show a record, by their own admission, of the email requesting cancellation yet they continued to charge my credit card. They FINALLY agreed to cancel service today but refused to provide a refund for unauthorized charges since last September. Denis also refused to provide the name of position of his supervisor for me to write a letter in addition to refusing to either transfer me to his supervisor or even check if the supervisor would take the phone call. I will be providing details of this totally unsatisfactory experience on every internet review website, my own personal friends and business associates, the attorney general offices in each state, the Better Business Bureau, and any other consumer protection agency that is recommended. $32 just bought this company a lot. My advice, stay away from them!
Review SourceOrganic