mHelpDesk is a field service management software that enables users to manage invoices, schedules, dispatches, and more. Its features include lead management, quotes, workflow management, GPS tracking, payment processing, a mobile app, and job management. In this article, we cover mHelpDesk reviews and pricing. Ready to get started? Request a demo.
mHelpDesk pricing varies depending on four subscription options: Pro ($169/month), Growth ($249/month), Success ($374/month), and Enterprise (customized). The main differences between the plans are the number of users, as well as access to advanced features such as short message service (SMS) alerts, lead manager, equipment tracking, inventory, team management, GPS tracking, and more.
Additional user accounts are also offered for the following plans: Success ($35/user/month), Growth ($40/user/month), and Pro ($45/user/month).
A 20% discount is available for users who pay annually.
Ready to get started with mHelpDesk? Request a demo.
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Summary of Positive mHelpDesk Reviews
Users who gave positive mHelpDesk reviews said that it has a user-friendly interface for issuing invoices, scheduling, lead generation, and more. They added that it has saved a significant amount of time in their billing processes. Some also mentioned that the customer support team was responsive and helpful in troubleshooting their problems.
“This is essential for both small businesses and even larger companies as it provides a smooth-running, easy-to-use, and easy-to-operate database for billing, orders, refunds, account history, calendars, and account verification options in accordance to your companies’ structure. Verification, such as addresses/passwords, provides a great form of security, especially for frontline employees using and operating the system. Overall, the program is essential for both business and client needs, allowing your company to run more smoothly and professionally.”
Summary of Negative mHelpDesk Reviews
Users who gave negative mHelpDesk reviews complained that it frequently lags and disconnects from the internet when multiple users are active. They also wished for additional features such as online chat, map routes to customers, and the ability to import job records as spreadsheets.
“Our office seemed to have trouble with it staying connected to the internet and was always glitchy when more than three people were trying to use it. Due to the glitchy software, our office discontinued using it and went back to QuickBooks.”
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Check out the list below of some of mHelpDesk’s features:
- Lead management
- Estimates and quotes
- Job and workflow management
- Scheduling and dispatch
- Maps and GPS tracking
- Payment processing
- And more
Can mHelpDesk manage recurring jobs?
mHelpDesk users can utilize the platform’s calendar to schedule recurring jobs at a daily, weekly, or monthly basis. This comes with automated reminders that notify staff members and customers about the upcoming appointments.
Can mHelpDesk users automate invoicing processes?
Following a product or job order, mHelpDesk can immediately print or email invoices. Recurring invoices can also be established, which will generate these invoices automatically as scheduled by the users.
Here is a list of some of mHelpDesk’s popular integrations: