MHelpDesk is a field service management software for businesses of different sizes. It offers users with solutions for job tracking and scheduling, real-time reporting, billing and payment processing, and more. We compiled MHelpDesk reviews online and found that it has generally positive ratings. We also shared its available pricing option.
Want to know the top invoicing software for small business? Read our MHelpDesk alternatives guide.
Summary of MHelpDesk User Reviews
What MHelpDesk Does Well
Users who recommended MHelpDesk like that the software is easy to set up and use — whether for payment collection or searching through historical business data. They also appreciate the CRM and invoicing tools included in the program. Great customer support was also cited.
What MHelpDesk Does Not Do Well
There weren’t a lot of negative MHelpDesk reviews, but some users commented on how a few features don’t live up to what was promised to them during the sales process. Some of them also complained about the lack of automation and system updates.
Most Helpful Positive User Review
“MHelpDesk provides an easy way to gather, store, and locate a company’s pertinent customer information, while also providing these features securely and without fear of lost info or information being shared with unwanted parties. This is essential for both small businesses and even larger companies as it provides a smooth running, easy to use and operate database for billing, orders, refunds, account history, calendars, and account verification options in accordance to your company’s structure.”
Most Helpful Negative User Review
“The company does not update features to compete with alternatives despite suggestions made from the user community for years. For example, automation options are pretty non-existent. The automations that are there are frustrating. For example, when a job note is created, an email can be sent to all assigned users, but not to the user that created the job note. This is a major shortcoming. Features that do get updated are minor – cosmetic almost. Features that get implemented are done haphazardly at times without warning, causing problems to our workflow.”
MHelpDesk doesn’t publish its pricing plans online. However, according to the company, their pricing starts at $169/user/month, plus $20 per every additional user. There’s also an optional set up fee of $2,499.
- Estimates and Quotes
- Workflow Management
- Job Management
- Scheduling and Dispatch
- Billing and Invoicing
- Payment Processing
- Online Payments
- Financial Reporting
- Automated Customer Notifications
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Does MHelpDesk offer a free trial and demo?
Yes. Interested users can sign up for a free trial or request a free demo.
Does MHelpDesk have a desktop version?
MHelpDesk is currently only available as a web-based app.
What businesses does MHelpDesk cater to?
MHelpDesk is made for businesses within the field service industry including cleaning services, plumbing, appliance repair, contractors/construction, and more.
MHelpDesk Overview Video
The video below is a full walkthrough of the MHelpDesk platform.
When choosing a field service management software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of MHelpDesk’s popular integrations.