MiaRec is a call recording solution specifically made for call centers. Its features include a real-time dashboard, screen capture, agent evaluation, speech analytics, and more. In this article, we cover MiaRec reviews and pricing. Ready to get started? Request a demo.
MiaRec pricing* is on a per seat basis. One-time license payments start at $295 per seat, for the first 20 seats (minimum of 5). When more seats are added, per seat pricing decreases. The mandatory MiaRec USB dongle costs an additional $100 per server, while the optional live monitoring license costs $485 per supervisor.
First 20 Seats
101 to 200 Seats
*Pricing may have been updated recently as MiaRec’s services are customized based on specific business requirements. Interested users may call MiaRec’s sales team for more accurate pricing information.
Ready to get started with MiaRec? Request a demo.
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Summary of MiaRec Reviews
As of the date this article was written (Sept. 3, 2019), there are no MiaRec reviews available online. If you are a past or current MiaRec customer, leave a review to help other business owners who are deciding whether or not to use the product.
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Check out the list below of some of MiaRec’s features:
- Screen capture
- Agent evaluation/scorecards
- Real-time dashboard
- Speech analytics
- Live monitoring
- Intuitive call search and playback
- And more
How does MiaRec improve call data collection?
MiaRec provides a call flow reconstruction process that enables users to view multiple related call segments in one place. It allows users to consolidate all transfers and consultations resulting from a single call interaction.
What types of call recording options does MiaRec offer?
MiaRec provides both active and passive call recording for any deployment scenario. Active call recording is integrated with private branch exchange (PBX) while passive call recording involves port-spanning.
What other types of businesses and industries can benefit from MiaRec?
Aside from call centers, MiaRec is also commonly used in other business industries such as finance, healthcare, traders, telecom service providers, and more.