Microsoft Dynamics 365 is a customer relationship management (CRM) software solution that works best for businesses using the Microsoft suite. It’s Customer Engagement plan provides users with essential functionalities to streamline their CRM needs such as sales and marketing automation, customer service, and support. We compiled Microsoft Dynamics 365 reviews from around the web and determined that they have generally positive ratings. We also compared the most common pricing options for small business owners.
Microsoft Dynamics 365 Customer Reviews
Ease of Use: Excellent
Customer Service: Excellent
Summary of Microsoft Dynamics 365 Customer Reviews
What Microsoft Dynamics 365 does well:
Users who recommend Microsoft Dynamics 365 said that they like being able to manage all their client data in one platform. They also love that it allows them to to easily organize leads.
What Microsoft Dynamics 365 does not do well:
Users who left negative reviews of Microsoft Dynamics 365 complained about limited third party integrations. Some users also mentioned high pricing and steep learning curve when using the program for the first time.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that Microsoft Dynamics 365 allows them to manage all their client relationships in one place, holding all of their data in a single platform and making it easily accessible to anyone in the company. She mentioned that the dashboards are incredibly helpful in interpreting sales data. She also likes how the system can help users stay organized. For example, she said she can organize all of her clients into different categories and access them easily. She can also organize data according to the date she last spoke to a particular client, which she finds very helpful when keeping track of conversation history and frequency.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that at a time when integrations and cross-platform collaborations are key features demanded by business users, Microsoft has fallen short. He mentioned that competitors like Salesforce have a better base of developers who create applications that serve various purposes (e.g. lead generation, data enrichment) when integrated with the CRM.
Microsoft Dynamics 365 Reviews From Users Around the Web
Here are a few other resources for finding helpful Microsoft Dynamics 365 reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
|*Average rating as of date article was written: September 5, 2017|
Microsoft Dynamics 365 Pricing
Microsoft Dynamics 365’s CRM plan called Customer Engagement costs $115 per month per user. Users can pay $8 to add an additional user with limited functionality. The plan includes sales, customer service, project service automation, and field service functions.
- Contact Management – allows users to store all their contacts and business leads and track the history of their interactions.
- Sales Pipeline Management – displays deals and sales opportunities with specific contacts. It also displays which stage a particular deal is at.
- Task Management – allows users to list down tasks such as following up leads and contacts.
- Reporting – gives information on business progress and growth, deals closed, lead sources, etc.
- Email marketing – includes free templates for easy management of email campaigns to attract new leads.
- Integrations – completely integrates with Microsoft products such as Outlook, Microsoft Office, and Sharepoint.