Mitel offers a comprehensive line of VoIP phone systems suited for all business sizes — from small startups to growing contact centers. They have a cloud-based phone system that comes with collaboration tools, call center software, and priority support. We compiled Mitel user reviews from our website and from around the web and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of Mitel User Reviews
What Mitel Does Well
Users who gave Mitel a positive review commended its great call clarity. They also said that it is cheaper than most VoIP service providers on the market.
What Mitel Does Not Do Well
Users who gave Mitel a negative review said that it is not the most user-friendly software. They also complained about occasional system glitches and bugs.
Most Helpful Positive User Review
“We switched to Mitel when we cut the cord with Verizon. In comparison, Mitel has excellent call clarity, more features, and about 1/3 the price of our old landline service.”
Most Helpful Negative User Review
“The softphone (Mivoice 2380) is in my top 3 least user-friendly applications. It takes too many clicks to just call someone. We experience delays, dropped calls, missing voice, etcetera.”
Mitel has three subscription plans: Essentials (starts at $23.99/month), Premier (starts at $30.39/month), and Elite (starts at $43.99/month). The main differences between the plans are the number of audio conferencing attendees and access to premium features, such as call recording and archiving.
Check out the list below of some of Mitel’s features:
- Real-Time Voice and Video Calling
- Video Conferencing with Web Sharing
- Mobile Twinning
- Voicemail with Email Forwarding
- File Annotation
- Calendar Integration
- File Sharing/Screen Sharing
- Secure Remote Access
- Multiple Languages
Helpful VoIP Software Resources
Small Business VoIP Service: Who Is The Best? — Choosing a telephone provider affects your day-to-day operations and ongoing costs, but we’ve done most of the research for you to help you navigate through the range of providers and make an informed decision. Read this article for a comparison of the six best options for VoIP software.
Things to Consider When Setting up VoIP Phone Service — Check out this article where we looked into how you can choose which VoIP option can help you provide better service to your more valuable customers and expand the ability of your employees to respond to phone calls outside of the office.
VoIP Speed Test — How Many Phones Can Your Bandwidth Support? — When using a VoIP phone service, the quality of your calls and how many lines you can support will largely depend on the bandwidth of your internet connection. Use our VoIP speed test to measure your bandwidth and learn what it means for your business’ ability to effectively support a VoIP phone service.
Does Mitel offer a free trial?
There was no mention of a free trial on Mitel’s website. However, interested users can contact their sales team to ask for a free demo of some of Mitel’s features.
What industries can benefit from Mitel’s services?
Mitel caters to a lot of industries, but they mainly cater to the healthcare, hospitality, government, and education sectors.
Mitel Overview Video
The video provides an overview on how Mitel makes cloud communications seamless, secure, and collaborative.
When choosing a VoIP software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Mitel’s popular integration: