Mitel offers small businesses with a comprehensive line of VoIP phone systems suited for all business sizes — from small startups to growing contact centers. They offer a cloud-based phone system that includes hardware, software, infrastructure, and support. We compiled reviews from our own website and from around the web and determined that Mitel has a mix of positive and negative ratings. We also cover the pricing options available.
Summary of Mitel User Reviews
What Mitel does well:
Users who gave Mitel positive feedback like its clean interface. Customers also said that the system is stable.
What Mitel does not do well:
Users who gave Mitel critical feedback said that getting support can be quite difficult at times.
Most Helpful Positive User Review
“Clean interface. Integrates well with phone systems.”
— Heidi Garrido
Most Helpful Negative User Review
“The support structure could be better. Getting advanced support can be a challenge regardless of which partner we work with.”
— Eric Miller
Mitel offers three licensing options: Essential ($19.99/month), Premier ($24.99/month), and Elite ($29.99/month). The Essential license includes one device and basic calling features. The Premier license can have 2 devices, and has unlimited minutes on long distance calling. The Elite license allows four devices and comes with Microsoft Exchange and CRM integration.
With Mitel, you can purchase any combination of licenses. For example, for a small contact center, you have different users with various phone needs. You can purchase 20 Essential licenses for your contact agents, 3 Premier licenses for your supervisors and team leads, and 1 Elite license for yourself as the manager. Businesses have the ability to mix and match these three licenses to come up with a plan that’s customized for their needs.
- Real-time voice and video calling
- Video conferencing with web sharing
- Single number reach
- Simultaneous ringing/Mobile twinning
- Voicemail with email forwarding
- Chat and group chat
- File annotation
- Contextual/Searchable message threads
- WebRTC Web softphone
- Conversations mirrored across all devices
- Calendar integration
- Tap-to-connect team meetings
- File sharing/Screen sharing
- Secure remote working
- Third-party app integrations
- Multi-region/Language support
Useful Mitel Resources
Best Small Business VoIP Providers 2017: Nextiva vs RingCentral vs 8×8 – Read our buyer’s guide for a comparison of the top three VoIP solution for small businesses. We compare Nextiva vs RingCentral vs 8×8 to help you determine which VoIP phone will be best suitable for your business.
4-Line Phone System vs. VoIP: Which is Better – Learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System – Learn about the advantages and disadvantages of voice-over-IP (VoIP) and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service – Learn everything you need to find the best VoIP phone service provider for your needs.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support – Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
Overview of Mitel Video
This video shows how Mitel’s cloud communication works.
When choosing a VoIP phone provider, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Mitel’s popular integrations.