Moxie is a live chat software that allows users to communicate with their customers while browsing their website. Its features include targeted digital engagement, chatbots, simultaneous brows and chat, location-specific sharing, and mobile-first design. We compiled Moxie user reviews from around the web and determined that it has generally positive ratings.
Summary of User Reviews
What Moxie does well:
Users who gave Moxie a positive review said that the app improves their customer engagement across various platforms, especially during moments when they are about to make important purchase decisions. They added that it helps them close more sales for customers who do not like talking over the phone and want instant answers.
What Moxie does not do well:
Users who gave Moxie a negative review complained about frequent app crashes, which interrupt business transactions. Some users also said that the customer support needs improvement.
Most Helpful Positive User Review
A user who gave Moxie a positive review on G2 Crowd said that it has an easy-to-use interface. He also shared that the real-time chat and messaging experience allow for quicker response and easier correspondence between their team and customers — noting that these days, people would rather chat electronically than speak over the phone.
Most Helpful Negative User Review
One user who left a negative review of Moxie on G2 Crowd did not like the fact that the support is no longer based in the US, unless the support ticket is escalated. He further shared that they had to wait days to months between responses during the transition access to premium support.
Moxie does not publish its pricing plans online. However, services from providers similar to Moxie usually cost $0 to $39/month per agent for apps with basic features, while the more extensive ones cost $25 to $50/month per agent. Interested users may get in touch with their sales team for a pricing quote.
Check out the list below of some of Moxie’s features.
- Intelligent Digital Engagement (mobile-first design for optimal mobile chat experience)
- Real-time Intelligent Decisioning Technology (send canned responses at the exact moment customers make purchase decisions)
- Performance Analytics
- Simultaneous Browse and Chat
- Location-Specific Sharing
- File Sharing
- Customization Capabilities
- Consistent Connectivity
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn seven ways to use live chat to achieve this.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Does Moxie have a free trial?
No. Moxie does not offer a free trial.
Is there a way I can calculate my return of investment using Moxie for my business?
Yes. Fill out and submit this form to find out how Moxie can impact your business.
How does Moxie’s Intelligent Decisioning technology work?
Moxie’s real-time Intelligent Decisioning technology allows businesses to queue specific engagements based on the customer’s behavior. These responses will appear at the exact moment that the customer needs it.
Moxie Overview Video
This video provides an overall background on what Moxie can do to help businesses improve customer engagement and increase their sales.
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Moxie’s popular integrations:
- IBM Tealeaf
- Amazon Web Services
- Glance Networks
- IBM Content Management and Discovery
- Antrix Techinfo