My Receptionist is a virtual receptionist and telephone answering service provider for small businesses. We compiled My Receptionist reviews from around the web to determine what customers think about the company and compared the most common pricing options.
For an in-depth comparison of the three top telephone answering services for small businesses, read our answering service buyer’s guide.
My Receptionist Customer Reviews
Summary of My Receptionist Customer Reviews
We scoured available reviews online and determined that My Receptionist has generally positive ratings. Here’s what we found:
What My Receptionist does well:
Users who recommend My Receptionist said that they find the virtual receptionist service superb and the customer support reliable. A lot of users also find their appointment scheduling and secure mobile messaging efficient.
What My Receptionist does not do well:
Some users who left negative reviews said that My Receptionist’s pricing is more expensive than other providers on the market. It is notable, however, that negative reviews are rare and most users really liked My Receptionist’s services in general.
Most Helpful Positive Review
A user who left a positive review on the review site Clutch said that My Receptionist has been helpful and efficient ever since she signed up for the service. She said that the call answering system has been nearly flawless, and the few issues she encountered were promptly resolved by customer service. Their company mostly used appointment scheduling, meeting reminders, secure mobile messaging, customer service, and call handling. For her, My Receptionist’s performance has always been stellar, and has resulted in them cutting their internal customer service cost in half.
Most Helpful Negative Review
There aren’t a lot of negative reviews about My Receptionist. A few reviews, however, said that the number of minutes allocated per package should be increased and that there should be a package with unlimited minutes per month. Other than that, users seem satisfied with My Receptionist’s services in general.
My Receptionist Pricing
My Receptionist has three pricing options for small businesses ranging from $100 to $250 per month. The main difference between the three plans is the number of minutes allocated per user.
|Setup Fee (one-time)|
|Voicemail Email Transcription|
The three plans include all the fundamental features of My Receptionist including email transcriptions of voicemails received, call screening based on client’s instructions, unlimited talk time after the call is transferred, return calls on client’s behalf, and live call transferring. Basic features also include message taking (which is delivered via email) and sending of text messages and notifications for urgent requests from callers.
For businesses that need additional support from My Receptionist such as appointment scheduling (using their proprietary online platform) and sending appointment reminders for different parties involved in a particular meeting, additional costs will be incurred based on the scope of service requested by the client.
Small Business Answering Service Buyer’s Guide
Not sure if My Receptionist is the right small business virtual receptionist and telephone answering service provider for you? Check out our in-depth comparison of three top providers in our answering service buyer’s guide.