Natero by Freshworks is a data-driven customer success software that allows users to manage their accounts more effectively, streamline processes, and reduce churn. Its features include predictive analytics, workflow management, client insights, customer health scoring, and more. In this article, we cover Natero reviews. Ready to get started? Request a demo.
Natero Pricing
The Natero pricing details are not published on its website. However, software similar to it have fees that range from $20 to $200 or more per month depending on the features included. Interested users may contact its sales team to obtain its latest prices.
Ready to get started with Natero? Request a demo.
Summary of Positive Natero Reviews
Users who gave Natero a positive review said that it is a great tool for managing accounts and monitoring their clients’ customer health. They added that its analytics enable them to become more proactive in engaging with customers and ensure that accounts that require attention are handled immediately.
One user who left a positive review of Natero on G2 commented that it is a flexible tool with robust features. He also appreciates the analytic reports that help him identify clients with low health scores, allowing him to create and implement an engagement plan to improve their customer experience.
Summary of Negative Natero Reviews
Users who gave Natero a negative review noted that learning how to utilize and navigate through all of its features is challenging and requires a time investment in order to become a pro at it. Some mentioned that setting it up was a complex and extensive process, while others said that it runs sluggishly at times.
One user who left a negative review of Natero on G2 commented that its platform is unintuitive. She added that enhancements to its interface should be more user-friendly and allow for easier navigation through its different features.
Natero Features
Check out the list below of some of Natero’s features:
- Customer health scoring and monitoring
- Dashboard and reporting tools
- Predictive analytics with data-driven alerts
- Shared communications hub
- Targeted emails with automatic triggers
- Workflows and playbooks
- And more
Natero FAQs
What are the types of customer analytics that Natero can generate?
Natero can generate three types of customer analytic reports: Accounts & Users Exploration (basic segmentation and aggregation analytics of accounts and users), Accounts Comparison (comparison of different segments of customers against other accounts), and Time Comparison (analytics comparing customer behavior over two periods of time).
Can users create custom dashboards in Natero?
Yes, users can create their own custom dashboards. Additionally, Natero comes with eight standard dashboards: Alerts, Activity, Communications, Financial, Modules & Features, Net Promoter Score, Support, and Workflows.
Popular Integrations
Here is a list of some of Natero’s popular integrations:
Natero Alternatives
Have you read these Natero reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Natero competitors.
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robertdrouhard
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Natero is good at giving you basic, surface-level information about your accounts and their health. It looks pretty good visually.
Natero requires a ton of administrative work. Want to change basic info about the customer (like which CSM it’s assigned to)? An admin has to do it. Want to update a renewal date or ARR? You have to write up a .csv and upload it. Want to create a task for an account? There’s a complicated setup process for it. Want to run a report? You first have to create an account view with the columns of info you want, then download a .csv of it. We have several integrations (Salesforce, our own platform offering) and they break often. Outages also seem to be an issue.
The demos looked all fancy and it was touted as easy to configure. But I wish we’d known how much work it is to administrate and use. Also, they seem to have a single CSM themselves, Echo Song. Although she’s responsive, she’s a 100% reactive support person – ironic given the industry Natero serves.
Yes. Salesforce. Salesforce does everything Natero does, and more, much more easily.
Review SourceOrganic