Natterbox is a cloud-based business telephony and voice service provider integrated with Salesforce. It provides both mobile and landline communications, as well as mobile call recording and voice-integration with CRM systems. There weren’t a lot of Natterbox user reviews online, but the ones we found were generally positive. We also shared its available pricing options.
Summary of Natterbox User Reviews
What Natterbox Does Well
Users who gave Natterbox a positive review said that the integration of the platform with Salesforce provides them with access to useful customer insights, which help improve their services and processes.
What Natterbox Does Not Do Well
As of the date this article was written (08/28/18), there are no negative reviews of Natterbox available online.
Most Helpful Positive User Review
A user who left a positive review of Natterbox on Featured Customers said that software’s technology allows them to focus on the more important aspects of their business as it makes communications secure and easy. He also mentioned that Natterbox automatically captures vital call details and information, which they need in order to evaluate their operations.
Natterbox doesn’t publish rates on their website. You need to contact support to get specific pricing details based on your business requirements. However, according to a third-party website, prices start at $20 per user per month. Both its advanced voice services and mobile voice recording can be integrated with Salesforce.
Check out the list below of some of Natterbox’s features.
- Call Center Management
- Call Monitoring
- Contact Management
- Inbound Reporting
- Interactive Voice Response (IVR)
- Voice Recognition
- Outbound Reporting
- Predictive Dialer
- Telemarketing Management
- Voice and Data Integration
- Quality Assurance
- Global Data Centers
- Comprehensive Data Capture and Analytics
- Salesforce Integration
Helpful VoIP Service Provider Resources
Best VoIP Provider for Small Businesses in 2018 — We looked at the most popular providers and rising stars that covered the range of options for small businesses in terms of available features and price.
VoIP Speed Test — How Many VoIP Phones Can Your Internet Connection Support — Before you install a VoIP phone service for your small business, make sure you know how to measure your internet connection’s ability to manage the traffic.
4-Line Phone System vs. VoIP: Which is Better — Read this article and learn why it is time for your business to upgrade your 4-line phone system to a VoIP provider.
VoIP vs Landline: What’s the Best Small Business Phone System — Read about the advantages and disadvantages of VoIP and traditional landlines. Explore both technologies so you can decide on the best solution for your business.
Things to Consider When Setting up VoIP Phone Service — Learn everything you need to find the best VoIP phone service provider for your needs.
Does Natterbox offer a free trial?
Yes. Interested users can contact Natterbox’s sales team directly to inquire about the free trial. They can also request for a product demo.
How do users maintain the quality of calls being made by their agents?
Natterbox has a “Listen Live” feature, which allows managers to choose which call/s they want to listen into from Salesforce. Additionally, they can select whether they would like to listen only, whisper help to the agent, or intervene and talk to both parties.
Is it safe to store call recordings using Natterbox?
Yes. Natterbox stores call recordings in its secure cloud. There’s a link to the recording so that users can easily find and listen to them directly from Salesforce. Call recordings can be stored for six months or more.
Natterbox Overview Video
This video provides an overview of how Natterbox transforms a user’s telephony experience.