Nectar Desk is a cloud-based call center software for inbound, outbound, and blended call centers. Its features include call recording, interactive voice response (IVR), automated call distribution (ACD), agent analytics, and more. In this article, we cover user reviews and pricing. Ready to try Nectar Desk? Get a free trial.
What Nectar Desk Does Well
Users who gave Nectar Desk a positive review said that the software is very intuitive and user-friendly. Some of them also commended its exceptional customer service. A few mentioned that call recordings gave them the ability to review calls for quality monitoring purposes.
One user who gave Nectar Desk a positive review on Capterra said that he can easily set business hours, manage call queues, and customize music during hold times. He also appreciated the software’s affordable prices.
What Nectar Desk Does Not Do Well
As of the date this article was written (1/10/19), there are no negative reviews of Nectar Desk available online. If you are a past or current Nectar Desk customer, leave a review to help other business owners who are deciding whether or not to use the software.
Nectar Desk Pricing
Nectar Desk has three plans: Basic Voice ($29/user/month), Multi-Channel ($49/user/month), and Unlimited ($99/user/month). The main differences between the plans include the number of agents, phone numbers, inbound local, toll-free, and outbound call allocation, as well as access to features like the ability to use different phone carriers, multi-channel platforms, and multi-channel analytics.
($/User per Month)
Ready to try Nectar Desk? Get a free trial.
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Nectar Desk Features
Check out the list below of some of Nectar Desk’s features:
- Call Recordings
- VOIP Phone Service
- Instant Number Messaging
- Cold/Warm Transfer
- Custom Messages and Music
- Call Analytics and History
- Queue Management
- Voicemail by Email
- Automatic Call Distribution (ACD)
- Caller ID Masking
- Auto Dialler
- Interactive Voice Response
Nectar Desk FAQ
Can Nectar Desk run on any web browser?
Does Nectar Desk offer different levels of user access?
Here is a list of some of Nectar Desk’s popular integrations: