Needle is a live chat software for ecommerce businesses that allows users to track customer behavior and identify shoppers who are most likely to buy from their store. Its features include target analytics, buyers data, schedule optimizer, and more. We compiled Needle Live Chat user reviews from around the web and determined that it has generally positive ratings. We also shared its pricing options.
Summary of User Reviews
What Needle Live Chat does well:
Users who gave Needle Live Chat a positive review said they were able to create a much better customer experience by engaging them via real time chat. They also like the app’s ability to have multiple agents and to have the chat box pop up only when an agent is available.
What Needle Live Chat does not do well:
There weren’t a lot of negative reviews about Needle. However, some users complained about the chat box appearing on every webpage instead of just the pre-identified ones.
Most Helpful Positive User Review
One user who gave Needle Live Chat a positive review on G2 Crowd said the app gives them the ability to maximize their relationships with top fans/advocates and to scale their customer service efforts within minutes. He also added that the chat function enabled them to bring in a better online store experience.
Needle Live Chat Pricing
Needle Live Chat offers a free trial and two paid plans: Sales Chat (starting at $150/seat/month) and Advocates (starting at $250/advocate/month). It also offers an add-on feature called Insights ($500/month). The main difference between the plans are the number of features included such as visitor segmentation and targeting, work scheduler, gamification, and community management.
Insights is an add-on that uses language processing and text analytics to expose emerging trends.
*A seat is the number of live chat agents that can be logged in all at the same time.
**An advocate is a brand ambassador who is passionate and knowledgeable about a certain product that a customer is looking to buy.
Top Needle Live Chat Alternatives 2019
Needle Live Chat Features
Check out the list below of some of Needle Live Chat’s features.
- Visitor Segmentation and Targeting
- Real-Time Monitoring
- Proactive Chat Engagement
- Performance Dashboard and Reports
- Chat Rep Ranking
- Fully Customizable Routing
- Analytics Integration
- Schedule Optimizer
- Advocate Microeconomy
- Advocate Recruiting
- Community Management
Helpful Live Chat Software Resources
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9 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Read on to learn nine ways to use live chat to achieve this.
Free Small Business Software: 35 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we share with you some responses from small business owners who use these tools to make their business processes easier for free.
Needle Live Chat FAQ
Does Needle Live Chat have a free trial?
Yes. Interested users can sign up for a free demo trial here.
How much revenue can my ecommerce site generate using Needle Live Chat’s services?
When choosing a live chat software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Needle Live Chat’s popular integrations: