Needle Live Chat is an ecommerce live sales chat software that makes use of a brand advocacy program. It helps users identify and recruit customers through social media channels, partner networks, and customer references. Here, we cover Needle Live Chat reviews and pricing. Ready to get started? Get a free trial.
Needle Live Chat Pricing
Needle Live Chat pricing is not readily available on its website. However, according to a third-party site, price is either $150 per user, per month, or $300 per advocate, per month. Interested users may contact the Needle Live Chat sales team for more accurate pricing information.
Ready to get started with Needle Live Chat? Get a free trial.
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Summary of Needle Live Chat Reviews
As of the date that this article was written (September 6, 2019), there are very few up-to-date Needle Live Chat reviews available online. If you are a past or current Needle Live Chat customer, leave a review to help other business owners who are deciding whether or not to use the product.
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Needle Live Chat Features
Check out the list below of some of Needle Live Chat’s features:
- Target analytics
- Buyers’ data
- Schedule optimizer
- Real-time monitoring
- Community management
- And more
Needle Live Chat FAQs
What are the parameters used in Needle Live Chat reports?
Needle Live Chat tracks brand advocate activity, engagement rate, net promoter score (NPS), customer satisfaction score (CSAT), total revenue and incremental revenue, and over uplift from advocate chat.
How does Needle Live Chat motivate its brand advocates to keep supporting brands/companies?
Needle Live Chat can gamify its brand advocates’ experience—through leaderboards and incentives. It also gives brand advocates access to real-time information that they can share within the team as part of their collaboration effort.
Here is a list of some of Needle Live Chat’s popular integrations: