NetBase is a social media management and listening tool. It allows users to publish, monitor, analyze results, and engage with their social media followers in real time. We compiled reviews from around the web and determined that NetBase has generally positive ratings.
NetBase Customer Reviews
Overall Experience: Excellent
Ease of Use: Excellent
Customer Service: Excellent
Pricing: Customized
Summary of NetBase Customer Reviews
What NetBase does well:
Users who recommend NetBase said that they find the insights and analytics it provides very helpful to their social media campaigns. Great customizability of reports and efficient customer support were also cited.
What NetBase does not do well:
Users who left negative reviews of NetBase said that data from the platform is quite limited as default data results only come from Twitter and not Facebook. Some users find the dashboard overwhelming especially if they are analyzing a large amount of data.
Most Helpful Positive Review
A user who left a positive review on the review site G2 Crowd said that they use NetBase as the primary tool for social listening tasks at their organization. They like the reliability of the tool, especially how it delivers in terms of mentions and author counts (number of people who posted content). They find the text analytics, particularly the different word clouds for brands and personalities, very useful. They also use NetBase’s Pulse dashboards, which provides a quick and easy way to read real time data about major trending events. She said that their company also likes the fact that Netbase is constantly evolving to include more data and features on a regular basis.
Most Helpful Negative Review
A user who left a negative review on G2 Crowd said that most of the social media data pull is based on Twitter feed rather than Facebook or other social feeds — unless customized beforehand. He said that it would be great to see private Facebook data being aggregated into specific behavioral or demo targets so that overhead insights could be pulled more accurately without jeopardizing users’ privacy rights.
NetBase Reviews From Users Around the Web
Here are a few other resources for finding helpful NetBase reviews from customers. We rated the review sites on a scale from poor to excellent based on how trustworthy and useful the reviews seemed.
| *Average rating as of date article was written: September 19, 2017 | |||
NetBase Pricing
NetBase utilizes a customized pricing scheme. Costs depend on the specific requirements users need in their account such as volume of data to be tracked, reports to be generated and number of users.
The main feature highlighted on the website is the ability to seamlessly centralize all unstructured data across virtually any source including social media platforms, digital locations, online surveys, and CRM platforms.
NetBase applies its patented Natural Language Processing (NLP) engine to every data point to analyze and deliver robust customer experience intelligence and deep visual insights.
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