NetBase is an integrated social media management and listening tool. It allows users to publish, monitor, analyze results, and engage with their social media followers in real time. We compiled NetBase reviews from our website and around the web and found that it has generally positive ratings.
Summary of NetBase User Reviews
What NetBase Does Well
Users who gave NetBase a positive review said that the app’s dashboard is user-friendly and that setting up a topic to search for is very easy. They also appreciate how fast the software generates in-depth analysis of their social data. Overall, they said that the app is a great and efficient tool in finding out what people are saying about their brand.
What NetBase Does Not Do Well
Users who gave NetBase a negative review said that there are times when the app mistakes certain things as negative, instead of positive. While they noted that the customer service team helps them resolve issues, they also said that it takes a lot of time to get hold of an agent. Users also cautioned that new users can expect a steep learning curve.
Most Helpful Positive User Review
A user who left a positive review of NetBase on Capterra said that the app provides him with so many different ways to analyze and present data. He shared that he can get creative with the unlimited number of topics and themes available within the tool. Lastly, he likes how the app lets him create an author-based theme to gain deeper insights into customers’ behaviors outside of his brand space.
Most Helpful Negative User Review
A user who left a negative review of NetBase on Capterra said that there are times when the tool categorizes things as negative, even though it should be positive. He noted that this incident occurs because the tool analyzes data by sentences, instead of paragraphs.
NetBase doesn’t publish its pricing plans online. However, services from providers similar to NetBase usually cost around $0 to $99 for apps with basic and straightforward functionalities, while more extensive ones cost around $99 to $599+/month. Interested users need to get in touch with the NetBase sales team to request for a quote.
Check out the list below of some of NetBase’s features.
- Social Listening
- Social Publishing
- Natural Language Processing (NLP) Engine
- Social Media Integration
- Customer Analysis
- Customer Segmentation
- Customizable Dashboards
- Alert Notifications
- Multi-channel Marketing
- Feedback Collection and Management
- Data Visualization
- Demographic Data
- Real-Time Reporting and Analytics
Helpful Social Media Management Resources
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Does NetBase offer a free trial?
There was no mention of a free trial on NetBase’s website, but interested users can request for a demo of the software.
Do I need to pay for the product demo?
No. Simply fill up and submit this form to book a demo of NetBase.
What does Netbase’s patented Natural Language Processing (NLP) engine do?
NetBase’s patented NLP engine is a tool that analyzes audience sentiment for every subject in a sentence. The software applies this technology to every data point to gain a deeper understanding of a customer’s preferences and behaviors.
NetBase Overview Video
This video provides a short case study on how the social listening feature of NetBase was utilized by Chick-Fil-A to better understand their customers.
When choosing a social media management program, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of NetBase’s popular integrations: