NetSuite is an enterprise-level CRM software that enables users to have a robust cloud-based marketing automation solution. It allows users to have streamlined lead-to-cash processes, sales forecasting, upsell and commission management, and more. We compiled NetSuite user reviews from around the web and determined that it generally has positive ratings. We also shared its pricing information.
Want to know the top CRM software for small business? Read our NetSuite alternatives guide.
Summary of User Reviews
What NetSuite Does Well
Users who recommended NetSuite said that they like how the software enables them to easily enter sales orders and track lead progress. They also appreciate being able to easily streamline all customer data in a single platform.
What NetSuite Does Not Do Well
Users who gave NetSuite negative reviews said that there is a learning curve in using the system. People also said that the UI/UX can be further improved. Lastly, users mentioned that customer service quality can be improved.
Most Helpful Positive User Review
“Netsuite allows our business to keep data on so many things and allows pretty much every department in our company to contribute or view key data on leads and customers – Marketing, Sales, Fulfillment, Accounting, and more. Netsuite is a crucial part of keeping our business running and growing. Specifically for my department, Marketing, we are able to keep track of all leads that come in and what Marketing campaigns assisted with them.”
— Billy Barker
Most Helpful Negative User Review
“Interface over all is difficult to navigate and not very aesthetically pleasing. The search functionality is extremely disappointing. We’ve also experienced a lot of difficulty connecting this platform to our marketing automation software.”
— Julie
NetSuite Pricing
According to information given by NetSuite on a third-party website, license pricing starts at $999/month. NetSuite segments businesses into three categories: Limited Edition (up to 10 users), Mid-Market Edition (11 to 1,000 users), and Enterprise Edition (more than 1,000 users). An additional NetSuite user license costs $99/user/month.
NetSuite Features
Check out the list below for some of NetSuite’s features.
- Sales Forecasting: provides users with real-time data, complete visibility to opportunities, and a set of forecasting tools.
- Customer Service Management: integrates a solution to provide users with an overview of their customers in order to improve customer satisfaction, attract new customers, and lower service costs.
- Marketing Automation: allows users to automate their marketing processes to allow them to better align campaigns and programs with their sales team.
- Lead Reporting and Analytics: gives users complete real-time insights on their marketing programs.
- Campaign and Email Management: lets users create and track targeted marketing campaigns.
- Partner Relationship Management: enables users to have access to information flows that enhance visibility, boost collaboration between users and their partners, and create better ties with partner organizations.
- SuiteSocial: provides users with a real-time feed for cross-departmental collaboration around opportunities, orders, and other transactions.
- Mobile Capabilities: allows users to have mobile solutions for Android and iPhone.
- Cloud-based Capabilities: provides users with an enhanced cloud-based user experience.
Helpful CRM Software Resources
The 6 Best CRM Software for Small Business in 2018 – Read our buyer’s guide for the top six CRM for small businesses. We looked at the most popular options and rising stars that cover the range of options for small businesses in terms of price, features, and integrations.
What is CRM Software? An Introduction for Small Businesses – A CRM software stores contact information, logs conversations, tracks the progress of sales, and helps users manage their daily tasks. We share how Insightly helps business owners streamline and automate their tasks.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
Small Business Software Survey: Key Findings about Small Businesses – Fit Small Business polled 293 small business owners and employees to offer a glimpse on how small businesses leverage software to facilitate their day-to-day operations. In this article, we share what types of software are widely used by small businesses.
NetSuite FAQ
Does NetSuite provide a free demo?
No. NetSuite does not provide a free demo, but interested users can request for a consultation here.
Does NetSuite have a mobile app?
Yes. Users can access NetSuite using their Android, iPhone, or BlackBerry devices.
Does NetSuite have a dashboard?
NetSuite provides its users with a built-in and role-based dashboard for reporting and analytics.
NetSuite Overview Video
This video provides an overall background on what NetSuite can do to help users streamline their business processes across different departments using a cloud-based system.
Popular Integrations
When choosing a CRM software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of NetSuite’s popular integrations:
- Microsoft Outlook
- Yammer
- Qontext
- Google Apps
Top NetSuite Alternatives
Not sure if NetSuite is the right fit for you? Read our reviews of the top CRM software for comparison or check out one of these three NetSuite competitors.
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Austen Czapla
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Netsuite does a very good job at organizing our inventory! Entering sales orders and processing invoices are a breeze!
I don’t think there is anything done poorly by Netsuite. The only thing that has driven our company to look elsewhere is the cost of the program.
I knew everything before purchasing!
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Sarah Powell
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The software is ok.
The Salesman was deceiving, and tried to sneaked in a 27% annual rate increase. Upper management didn’t really care to correct the issue neither.
We’ve been using Netsuite since 2010. Previously, when we renewed our annual contract with them, the annual rate increase was about 5%, which was acceptable. However, recently when we reviewed our last couple contracts with them, we found from 2017 to 2018, they tried to sneak in a 27% increase into our contract.
We contacted them, trying to solve this issue with them before paying the newest contract. Our Rep Jonathan L was not helpful whatsoever, just like how he had always been. In the beginning, he tried to ignore us as much as he could. When we finally caught him with a phone call, he told us there was nothing he could do, and we should look for a different supplier (what a great employee for Netsuite…)
Meanwhile, his co-worker Maeflor D kept sending us notices to threaten to suspend our account, and delete all the data on our account (which we highly doubt is even legal).
Finally, we got hold a guy named “Ramon A”, who claims to be Jonathan’s supervisor. We talked with him on April 2nd over the phone, and he said he would work on it and try to correct it for us by Apr 6th. He guaranteed us while we were still working on correcting the contract, there would not be any suspension on our account. Of course, on Apr 6th, we heard nothing from him. On Apr 9th, we called him again, and was told he was still working on it, and he would get back to us shortly.
We still had heard nothing from him until on April 11th, Maeflor D called us, and demanded us to pay for the newest contract right away. We informed her Ramon A was still working on it, and we had to wait for him. Maeflor D acted like she didn’t care at all that if she couldn’t get the payment by Apr 13th, she would suspend our account.
We tried to call Ramon A, with no luck. We tried to email him, but got an auto response that he was out of the office, and wouldn’t be back until Apr 18th…
Finally around 7:30pm on Apr 11th, Ramon A responded an email saying his upper management wasn’t going to do any correction on the current contract, however, they emphasized if we would like to sign a future multi year contact with them, they can consider to do minimum rate increase on the multi year contract (What a great deal it would be for Netsuite!). Ramon A said he would give us a call about it in the morning of Apr 12th.
On the same night (Apr 11th), we responded to them, and told them that we were just going to pay for the current contract with them, but no more future renewal.
On April 12th, no one called us. Ramon A didn’t call as he promised. Maeflor D didn’t call to get the payment from us neither, although we clearly told them we were ready to make the payment.
On April 13th, Netsuite turned off all of our access to our account.
This case is a shame. The way those Netsuite employees treated their customers is very shameful.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Alicia Azulay
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The implementation team and process was amazing to work with and made the transition very smooth.
There are some limitations with changes that would be nice if they did not have, for example an employee or vendor cannot change subsidiary once there is a transaction under that record and we have shifts a lot and we need to create new records and de-activate old ones and creates a manual clean up process.
The integration options that are available with other software. We have been able to integrate Coupa, Workday, Concur, etc. and it has been extremely helpful.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Billy Barker
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Netsuite allows our business to keep data on so many things and allows pretty much every department in our company to contribute or view key data on leads and customers – Marketing, Sales, Fulfillment, Accounting and more. Netsuite is a crucial part of keeping our business running and growing. Specifically for my department, Marketing, we are able to keep track on all leads that come in and what Marketing Campaigns assisted with them.
The UI used to bother me because there is so much data and so many drop-downs and it’s hard to figure out or find the information you need. I’ve now grown used to it but wish they redesigned it to be more UX-driven. My team uses it to track marketing campaigns and lead sources. This is a sliver of what our overall company uses and I could not imagine having to work in it every day like our salespeople do. Nowadays, we use a Domo integration to more easily visualize our data because NetSuite is not ideal for that. NS could do a better job and making their product more visually appealing and easier to find information without having to look in so many different places – drop-downs, tabs, etc.
I was not involved in the buying process.
Verified Review
This reviewer provided a screenshot to verify they are an active user of the product.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
Jennifer Savage
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.
The ERP portion of NetSuite is helpful to us and the integration was a major selling point.
The CRM side is not as helpful as I thought it would be.
The integration with other software is limited without costume builds.
Review SourceFitSmallBusiness invited user to leave a review and offered a nominal gift card as a thank you.