NetSuite is a CRM solution that enables users to perform marketing automation, lead management and customer support functions. It also provides functionalities such as sales forecasting and order management. We compiled NetSuite reviews from around the web and found that it has generally mixed ratings. We also shared the subscription prices points of the platform.
- Summary of Reviews
- Pricing
- Features
- Useful Resources
- Overview Video
- Popular Integrations
- Top Alternatives
- User Reviews
Summary of NetSuite CRM User Reviews
What NetSuite does well:
Users who like NetSuite said that they like the platform’s customizability. They also said that they appreciate the regular system upgrades and find its cloud-based nature very convenient.
What NetSuite does not do well:
Users who gave NetSuite negative reviews said that the platform doesn’t integrate well with a lot of third-party apps. They also said that the platform isn’t very intuitive to use.
Most Helpful Positive User Review:
“I find the things that are done very well out of the box is the ability to customise the software quite extensively to suit your business needs and business workflows.”
– Karl Roberson
Most Helpful Negative User Review:
“Interface over all is difficult to navigate and not very aesthetically pleasing. The search functionality is extremely disappointing. We’ve also experienced a lot of difficulty connecting this platform to our marketing automation software.”
– Julie
NetSuite Pricing
NetSuite’s CRM subscription options start at $99 for the NetSuite CRM+ Plan and $129 for the General CRM+ Plan. The main difference between the plans is the General CRM+ Plan’s function that assigns CRM roles to users with general access to the app.
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NetSuite CRM Features
Check out the list below of NetSuite’s features.
- Sales Forecasting: Lets the user predict sales growth within an identified timeframe based on their average business performance.
- Lead management: Enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
- Marketing Automation: Allows users to perform and automate repetitive tasks related to marketing such as sending email newsletters, capturing lead contacts, and managing social media pages.
- Mobile App Access: Allows users to manage their CRM functions on the go using their smartphones.
- Third Party Integrations: Lets users seamlessly integrate other apps they use such as marketing automation, ecommerce, file management, social media and landing site builder programs, among others
Useful NetSuite CRM Resources
What is CRM Software? — In this guide we answer questions surrounding CRM software, such as what it does, who needs it, how a CRM works, and how/if it can help your small business.
Best Small Business CRM Software — Read our buyer’s guide for a comparison of the top three CRM for small businesses. We compare Insightly vs. Zoho vs. Salesforce to give you an idea of which CRM will work best for your business needs.
15 Ways to Improve Sales Performance — Sales performance is simply how efficient and effective your sales team is at generating sales revenue. In this guide, we included why it is important to use your small business sales CRM properly.
Best Free CRM Software — Want to use a CRM, but not willing to invest any resources? Read our guide on the best free CRM for businesses, plus analysis on what features you’ll get with each.
NetSuite CRM Overview Video
This video serves as a user starter guide and explains basic navigation of the program including NetSuite’s home dashboard, centers, tabs, menus, and dashboard portlets.
Navigating NetSuite – NetSuite Training Video
Popular Integrations
When choosing a CRM, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of NetSuite’s popular integrations.
Top NetSuite CRM Alternatives
Not sure if NetSuite is the right fit for you? Read our CRM comparison guide or check out one of these three NetSuite competitors.
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The software is ok.
The Salesman was deceiving, and tried to sneaked in a 27% annual rate increase. Upper management didn’t really care to correct the issue neither.
We’ve been using Netsuite since 2010. Previously, when we renewed our annual contract with them, the annual rate increase was about 5%, which was acceptable. However, recently when we reviewed our last couple contracts with them, we found from 2017 to 2018, they tried to sneak in a 27% increase into our contract.
We contacted them, trying to solve this issue with them before paying the newest contract. Our Rep Jonathan L was not helpful whatsoever, just like how he had always been. In the beginning, he tried to ignore us as much as he could. When we finally caught him with a phone call, he told us there was nothing he could do, and we should look for a different supplier (what a great employee for Netsuite…)
Meanwhile, his co-worker Maeflor D kept sending us notices to threaten to suspend our account, and delete all the data on our account (which we highly doubt is even legal).
Finally, we got hold a guy named “Ramon A”, who claims to be Jonathan’s supervisor. We talked with him on April 2nd over the phone, and he said he would work on it and try to correct it for us by Apr 6th. He guaranteed us while we were still working on correcting the contract, there would not be any suspension on our account. Of course, on Apr 6th, we heard nothing from him. On Apr 9th, we called him again, and was told he was still working on it, and he would get back to us shortly.
We still had heard nothing from him until on April 11th, Maeflor D called us, and demanded us to pay for the newest contract right away. We informed her Ramon A was still working on it, and we had to wait for him. Maeflor D acted like she didn’t care at all that if she couldn’t get the payment by Apr 13th, she would suspend our account.
We tried to call Ramon A, with no luck. We tried to email him, but got an auto response that he was out of the office, and wouldn’t be back until Apr 18th…
Finally around 7:30pm on Apr 11th, Ramon A responded an email saying his upper management wasn’t going to do any correction on the current contract, however, they emphasized if we would like to sign a future multi year contact with them, they can consider to do minimum rate increase on the multi year contract (What a great deal it would be for Netsuite!). Ramon A said he would give us a call about it in the morning of Apr 12th.
On the same night (Apr 11th), we responded to them, and told them that we were just going to pay for the current contract with them, but no more future renewal.
On April 12th, no one called us. Ramon A didn’t call as he promised. Maeflor D didn’t call to get the payment from us neither, although we clearly told them we were ready to make the payment.
On April 13th, Netsuite turned off all of our access to our account.
This case is a shame. The way those Netsuite employees treated their customers is very shameful.
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The implementation team and process was amazing to work with and made the transition very smooth.
There are some limitations with changes that would be nice if they did not have, for example an employee or vendor cannot change subsidiary once there is a transaction under that record and we have shifts a lot and we need to create new records and de-activate old ones and creates a manual clean up process.
The integration options that are available with other software. We have been able to integrate Coupa, Workday, Concur, etc. and it has been extremely helpful.
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Netsuite allows our business to keep data on so many things and allows pretty much every department in our company to contribute or view key data on leads and customers – Marketing, Sales, Fulfillment, Accounting and more. Netsuite is a crucial part of keeping our business running and growing. Specifically for my department, Marketing, we are able to keep track on all leads that come in and what Marketing Campaigns assisted with them.
The UI used to bother me because there is so much data and so many drop-downs and it’s hard to figure out or find the information you need. I’ve now grown used to it but wish they redesigned it to be more UX-driven. My team uses it to track marketing campaigns and lead sources. This is a sliver of what our overall company uses and I could not imagine having to work in it every day like our salespeople do. Nowadays, we use a Domo integration to more easily visualize our data because NetSuite is not ideal for that. NS could do a better job and making their product more visually appealing and easier to find information without having to look in so many different places – drop-downs, tabs, etc.
I was not involved in the buying process.
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Jennifer Savage
The ERP portion of NetSuite is helpful to us and the integration was a major selling point.
The CRM side is not as helpful as I thought it would be.
The integration with other software is limited without costume builds.
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Julie
Record tracking and customizations to fit business needs.
Interface over all is difficult to navigate and not very aesthetically pleasing. The search functionality is extremely disappointing. We’ve also experienced a lot of difficulty connecting this platform to our marketing automation software.
I was not involved in the purchasing decision, but I would’ve explored the compatibility to other systems before making the purchase. This tool is not very expandable to other systems, which has put a limit on how we engage with our customers.
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